Open to opportunities

Brittany Montgomery

@brittanymontgomery

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Diligent Customer Service Specialist with expertise in data analysis.

United States

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What I'm looking for

I seek a role that fosters growth in data analytics within a supportive team environment.

As a dedicated Customer Service Specialist, I excel in providing exceptional support and resolving customer inquiries efficiently. My experience spans various roles, including my current position at Anthology, where I deliver accurate information and troubleshoot student issues in a fast-paced environment. I pride myself on maintaining a high resolution rate and meeting performance metrics consistently.

Currently pursuing an Associate's degree in Health Information Technology with a focus on Data Analytics, I have developed strong skills in data entry, medical terminology, and customer service. My previous roles at 1-800-Flowers and MaidPro have equipped me with the ability to manage multiple tasks while ensuring customer satisfaction. I am committed to continuous learning and professional growth in the healthcare and data analysis sectors.

Experience

Work history, roles, and key accomplishments

Current

Chat Customer Service Specialist

Current

Anthology

Jun 2024 - Present (1 year 1 month)

Provided accurate and complete information to every customer in every chat interaction while working in a fast-paced environment. Resolved and troubleshooted student issues with clear guidance, escalating them as necessary.

Customer Service Chat Support Troubleshooting Data Verification Case Management

Customer Service Specialist

1-800-Flowers (Harry & David)

Sep 2021 - Jun 2022 (9 months)

Assisted customers daily with their needs and concerns via incoming calls, outgoing calls, email, web live chat, and social media, maintaining a 95% resolution rate. Provided production services to clients by performing administrative tasks such as data entry and document processing.

Customer Service Data Entry Email Support Live Chat Social Media Management Payment Processing

Housekeeper

MaidPro

May 2015 - Aug 2021 (6 years 3 months)

Organized areas of homes at the client's request, managing time effectively to clean all homes within allotted schedules. Trained new employees on proper organizing, disinfecting, and cleaning techniques.

Time Management Training Customer Satisfaction

Administrative Assistant

The Color Place

Jun 2011 - May 2015 (3 years 11 months)

Assisted managers with entering inventory for completed jobs and managed daily operations by handling logistics and inventory needs. Provided continuous support to management with various projects, including accounts receivable and payable.

Administrative Support Inventory Management Logistics Accounts Receivable Accounts Payable Data Entry

Education

Degrees, certifications, and relevant coursework

DeVry University

Associate of Applied Science, Health Information Technology – Data Analytics

Activities and societies: Key Coursework: 3M, Coding Practice, Medical Claims, Review medical records to ensure accuracy, Edit and add patient information to EMR, Insurance, Billing, Revenue Cycles, Analytics.

Currently pursuing an Associate of Applied Science degree in Health Information Technology with a specialization in Data Analytics. Key coursework includes 3M, Coding Practice, Medical Claims, and Medical Record Review.