Tiarra Perkins

Cleaned and disinfected patient discharge areas, including emergency rooms, operating theaters, and office spaces within the children's hospital. Utilized appropriate safety equipment and cleaning solutions to effectively disinfect all surfaces, ensuring a safe and hygienic environment.

Processed and recorded urine specimens, ensuring all information was accurately entered into the laboratory database to maintain data integrity. Poured off specific specimen amounts required for various testing procedures, adhering strictly to established protocols and batch requirements. Conducted urgent processing of rush samples, prioritizing last-minute shipments to meet testing deadlines.

Managed incoming calls through the Allina Switchboard network, effectively routing or redirecting callers to the appropriate clinic or hospital location. Provided patients with accurate information regarding clinic and hospital locations, hours of operation, and directions to ensure a positive experience. Updated and maintained on-call physician schedules, promptly informing hospital staff about p

Managed a high-volume inbound and outbound call center, providing exemplary customer service while addressing account inquiries and concerns. Processed service orders for gas and electricity, handling start and stop requests efficiently for residential customers. Handled sensitive banking information with precision and care to process transactions, ensuring customer accounts were kept current.

Completed high school education, gaining foundational knowledge across various subjects. Developed essential academic and life skills.