Open to opportunities

Brittany Johnson

@brittanyjohnson

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Customer-focused call center professional skilled in service, scheduling, and administration.

United States

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What I'm looking for

I seek a customer-facing role in a collaborative, fast-paced team where I can use my call center, scheduling, and administrative skills to improve customer experience and grow into greater responsibility.

I am a customer-focused call center professional with experience managing large volumes of inbound and outbound calls, following call-center procedures, and resolving customer issues with empathy and efficiency. I build sustainable customer relationships and keep clear, comprehensive records in call center databases.

My background includes HR assistance, medical receptionist duties, and front-desk roles where I maintained employee and patient records, supported recruiting and onboarding, handled billing and insurance pre-certifications, and administered payroll and benefits information. I bring strong organizational skills, multi-line phone experience, and familiarity with HIPAA and medical office workflows.

I am a quick learner who thrives in fast-paced, changing environments and enjoys contributing to team success through clear communication, dependable record maintenance, and a results-oriented approach. I am open to relocation within specified California areas and authorized to work in the U.S.

Experience

Work history, roles, and key accomplishments

Current

Call Center Representative

Current

Abbott Laboratories

Feb 2021 - Present (4 years 11 months)

Managed high volumes of inbound and outbound calls, identified customer needs, researched issues and provided solutions while maintaining comprehensive call records and building sustainable customer relationships.

Customer Service CRM Data Entry Multitasking Communication

HR Assistant (Temp)

Edelbrock Foundry, LLC

Dec 2020 - Feb 2021 (2 months)

Maintained and updated employee records, assisted recruiting and training, administered payroll and benefits data, and supported daily HR operations in a fast-paced environment.

HR & Administration Payroll Recruiting Onboarding Benefits Administration Confidentiality Data Management

Medical Receptionist

Ocean Front Urgent Care

Apr 2019 - Oct 2019 (6 months)

Managed multi-line phone systems, greeted and scheduled patients, handled billing and insurance pre-certifications, and prepared medical charts for physician review.

Medical Scheduling Insurance Verification Billing Multi Line Phone Systems Data Entry Medical Records HIPAA Patient Intake

Call Center Agent

Catalina Express

Jun 2018 - Jan 2019 (7 months)

Answered customer calls, resolved inquiries and complaints empathetically, built long-term customer relationships, and supported sales through product knowledge and promotions.

Customer Service Sales Support Product Knowledge Communication CRM Empathy

Front Desk Receptionist

Massage Envy

Mar 2017 - Jul 2017 (4 months)

Managed front desk operations, answered customer inquiries, scheduled appointments, and supported membership sales while maintaining a helpful and trustworthy customer experience.

Reception Scheduling Customer Service Sales Support POS Communication Organization Teamwork

Cashier

Starlight Terrace Cinemas

May 2015 - Mar 2017 (1 year 10 months)

Handled ticket and concession sales, upsold products, and performed rapid problem-solving and teamwork in a fast-paced theater environment while providing onsite training to new staff.

Cash Handling POS Upselling Customer Service Fast Paced Environment Teamwork Training Problem Solving

Barista

Starbucks

Oct 2016 - Oct 2016 (0 months)

Delivered personalized customer service, prepared beverages efficiently, and developed rapid multitasking and interpersonal skills; was considered for shift lead responsibilities.