Shagen Duncan

I'm a customer-focused and results-driven professional with over three years of experience delivering high-quality support in fast-paced call center and office environments. My expertise lies in handling high call volumes, de-escalating customer concerns, and maintaining positive client relationships. I pride myself on my ability to exceed performance metrics consistently, ensuring that customer satisfaction remains a top priority.

Throughout my career, I have held various roles that have honed my skills in customer service and human resources. As a Human Resource Coordinator at Eclipse Advantage, I acted as the primary point of contact for employment-related questions, enhancing the overall employee experience for over 900 employees. My role involved leading orientation sessions and managing recruitment processes, which required strong organizational skills and attention to detail.

In my previous positions, I have demonstrated my ability to resolve customer inquiries effectively and maintain a courteous demeanor, even in high-pressure situations. My technical proficiency in Microsoft Office, EMR systems, and CRM tools has been instrumental in my success, allowing me to provide essential administrative support while ensuring a seamless customer experience.