Looking for a job

Carlos Martenz

@carlosmartenz

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I support customers across insurance, sales, account services, fraud review, and credit disputes.

Jamaica

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What I'm looking for

I'm looking for a customer-facing role where I can use my experience in customer service, account support, fraud review, sales, and accurate documentation to resolve concerns and support customers effectively.

I've supported customers at H.G.S. with health insurance deductibles, quotations, copays, and claims while maintaining accurate documentation.

At Omni Nearshore Limited, I progressed from customer service into fraud specialist work, reviewing potential fraud concerns and supporting credit-dispute processing.

I've also provided sales and account support for DIRECTV Stream and mobility services at A.C.T. Advance Call Center Technology, helping customers understand relevant products and services.

My experience includes customer service, reporting, filing, equipment sourcing, and administrative support at Barnaby Engineering and Testing Service. I focus on clear communication, accurate records, and timely resolution in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Customer Service, Sales & Account Support

A.C.T. Advance Call Center Technology

Provided customer service and account support for DIRECTV Stream and mobility services. Supported sales activities by identifying customer needs and explaining products and services.

Customer Service Sales Account Support Inbound Calls Outbound Calls Product Knowledge Communication Skills

Customer Service Representative / Fraud Specialist

Omni Nearshore Limited

Provided customer service support and was promoted to Fraud Specialist. Reviewed customer and account concerns related to potential fraud and supported credit-dispute processing.

Customer Service Fraud Review Account Security Verification Credit Dispute Management Documentation Attention To Detail Communication Skills

Customer Service Representative

Hinduja Global Solutions

Handled inbound and outbound customer calls related to health insurance deductibles, quotations, copays, and claims support. Assisted customers with account concerns and maintained accurate documentation.

Customer Service Inbound Calls Outbound Calls Health Insurance Claims Support Documentation Communication Skills

Customer Service & Administrative Support

Barnaby Engineering and Testing Service

Supported customer service, sales, report preparation, and document filing. Researched and sourced equipment, identifying cost-effective options that meet operational needs.

Customer Service Administrative Support Sales Report Preparation Document Filing Research Communication Skills