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Briana Willsher

@brianawillsher

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Results-oriented project manager with expertise in Agile methodologies.

United States

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What I'm looking for

I am looking for a role that values collaboration, innovation, and continuous improvement.

I am a results-oriented project manager with over a decade of experience in delivering value through effective project management tools and methodologies. My journey has taken me through various roles within a single organization, where I have adapted to changing structures and enhanced my leadership capabilities. I thrive in high-impact technology environments, leveraging Agile, Scrum, and Waterfall methodologies to lead teams towards successful project outcomes.

At Blackbaud, I have successfully led cross-functional teams to re-architect flagship software courses, significantly increasing revenue and compliance across the United States. My proactive approach has allowed me to foster partnerships with multinational firms and manage vendor relationships effectively, ensuring quality deliverables and alignment with project timelines. I am passionate about empowering teams and utilizing my strong communication skills to achieve project success.

Experience

Work history, roles, and key accomplishments

Project Manager

Blackbaud

Nov 2023 - Mar 2024 (4 months)

Led a cross-functional team to re-architect flagship software courses, generating over $13M in ARR and ensuring compliance across all US states. Managed Agile processes, vendor relationships, and project timelines using JIRA and Asana.

Project Management Agile Methodologies Scrum Jira Asana Stakeholder Management Risk Management Communication Team Leadership Software Development

Associate Project Manager

Blackbaud

Dec 2020 - Jul 2023 (2 years 7 months)

Collaborated on a $2M global campaign, successfully launching a K12 module across multiple countries. Enhanced usability for a flagship product line, increasing educator usage by 20%.

Project Management Risk Management Communication Team Coordination Agile Methodologies

Release Manager/Quality Assurance Specialist

Blackbaud

May 2020 - Dec 2020 (7 months)

Managed release processes and collaborated with QA teams to ensure high-quality product delivery. Developed documentation to streamline workflows and improve efficiency.

Release Management Quality Assurance Process Optimization Documentation Team Collaboration Agile Methodologies Communication Software Development

Quality Assurance Engineer

Blackbaud

Sep 2018 - May 2020 (1 year 8 months)

Conducted quality checks and collaborated with project managers to ensure effective testing processes. Identified bugs and opportunities for product improvements.

Quality Assurance Collaboration Agile Methodologies Communication Software Development Documentation Process Improvement

Customer Solutions Manager

Blackbaud

Jan 2017 - Sep 2018 (1 year 8 months)

Served as the main contact for platform issues, ensuring timely resolution and implementing design improvements. Developed resources to enhance customer service and operational efficiency.

Customer Solutions Communication Process Improvement Team Collaboration Documentation Customer Service Project Management Agile Methodologies Stakeholder Management

Customer Success Representative

Blackbaud

Sep 2014 - Jan 2017 (2 years 4 months)

Managed relationships with over 300 higher education customers, overseeing onboarding and troubleshooting processes to ensure customer satisfaction and operational efficiency.