Fuad Adeniyi
@fuadadeniyi
Customer Service professional with 6+ years in healthcare and insurance support, resolving complex issues with HIPAA-compliant accuracy.
United StatesWhat I'm looking for
I’m a Customer Service professional with 6+ years of experience providing high-quality support in fast-paced, high-volume environments, including healthcare and insurance services. I specialize in resolving complex customer issues, verifying sensitive information, and maintaining accurate documentation while meeting performance metrics.
In my roles, I verify insurance and coverage details, research issues across multiple systems, and document every interaction in CRM and case management platforms with strong attention to accuracy and compliance—especially HIPAA. I’m detail-oriented, reliable, and effective in remote settings, with a clear focus on problem-solving, conflict resolution and de-escalation, and delivering a positive customer experience through phone, email, and live chat.
Experience
Work history, roles, and key accomplishments
Provided inbound and outbound support to patients and members regarding benefits, eligibility, claims, and coverage inquiries. Verified insurance information, researched complex issues across multiple systems, and documented interactions in CRM/case management while maintaining strict HIPAA compliance.
Conducted outbound calls to verify life and health insurance application information for underwriting review. Collected and validated sensitive customer data, assessed application status using QA databases, and explained application steps to customers while meeting departmental KPIs.
Customer Solutions Specialist
WebstaurantStore
Jun 2020 - Aug 2022 (2 years 2 months)
Assisted customers via phone, chat, and email with order status, product inquiries, returns, and issue resolution. Investigated order discrepancies and shipping delays using internal systems, documented interactions and account updates, and managed multiple customer requests while meeting quality and response-time standards.
Education
Degrees, certifications, and relevant coursework
University of California, Santa Barbara
Bachelor of Arts, Sociology
2016 - 2020
Bachelor of Arts in Sociology from UC Santa Barbara, completed from September 2016 to May 2020.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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