Open to opportunities

BRIGHT EHIMEGBE

@brightehimegbe

Message

Sales lead and customer experience professional growing accounts through retention-focused relationship management.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can drive revenue through distributor and customer account growth, elevate customer experience, and use CRM and performance reporting to improve retention, while partnering with marketing and sales stakeholders to deliver measurable results.

I’m a results-driven sales and customer experience professional with 10+ years managing customer relationships, expanding distributor accounts, and driving revenue growth through consistent customer engagement. I’m known for turning day-to-day interactions into long-term business value by staying close to customer needs and commercial opportunities.

As Sales / Marketing Lead at SABI, I lead wholesale and retail sales initiatives while strengthening customer retention through feedback coordination and service recovery. I also support marketing activities by using performance data and reporting to guide decisions and improve outcomes across customer engagement and revenue expansion.

Previously, at Orange Drugs Ltd as a Van Sales Supervisor, I managed distributor relationships and built key commercial accounts across assigned territories—growing distributor trading from approximately 100 million to over 500 million through account expansion and targeted sales execution. I monitored sales performance, coordinated inventory activities, and identified market opportunities while coaching and supporting team follow-through.

I began building customer service and leadership foundations through roles including Customer Contact Solutions Nigeria Ltd (Customer Service Representative / Team Lead), plus direct customer experience work at BOLT DRIVER. I bring practical digital capability—HubSpot, Excel, Google Workspace, Meta business tools, and Canva—to improve reporting, tracking, and customer-facing execution.

Experience

Work history, roles, and key accomplishments

Current

Sales / Marketing Lead

Current

Sabi

Jan 2022 - Present (4 years 6 months)

Led sales and customer engagement initiatives across wholesale and retail channels to support revenue growth. Managed customer relationships, coordinated complaint resolution, and supported marketing activities using performance data to improve outcomes.

Customer Relationship Management (CRM)Business Development Channel Management Complaint Resolution Customer Retention Stakeholder Management Data Tracking Sales Leadership Customer Engagement Customer Relationship Management Account Expansion Service Recovery Marketing Support Sales Performance Stakeholder Engagement

Sales & Marketing Specialist

Megacham Nigeria Ltd

Nov 2020 - Apr 2021 (5 months)

Supported business development through customer communication and marketing coordination. Prepared presentations and campaign/customer-facing materials to strengthen customer outreach and brand visibility.

Business Development Customer Communications Marketing Coordination Presentation Development Marketing Materials Business Development Support Stakeholder Engagement Sales Support

Van Sales Supervisor

Orange Drugs Ltd

May 2017 - Nov 2020 (3 years 6 months)

Managed distributor relationships and developed key accounts across assigned territories. Grew annual distributor trading from approximately 100 million to over 500 million through account expansion, relationship management, and targeted sales execution, while monitoring performance and supporting inventory coordination.

Account Expansion Relationship Management Sales Execution Sales Performance Key Account Management

Customer Service Rep - Team Lead

Customer Contact Solutions Nigeria Ltd

Jan 2014 - Jan 2016 (2 years)

Handled inbound and outbound customer interactions and delivered high-quality service support. Resolved customer concerns, updated customer records, supported onboarding, and coordinated team activities to improve service quality and customer satisfaction.

Customer Care Complaint Resolution Customer Relationship Management Onboarding & Support Team Coordination Customer Satisfaction Inbound & Outbound Customer Service Customer Service Team Leadership Service quality

Customer Experience & Service Ops

Bolt Driver

Provided customer service in a high-interaction environment, serving an average of 15 customers daily. Delivered prompt issue handling and maintained professional communication to create positive customer experiences under daily operational demands.

Customer Service Customer Communications Conflict Resolution Time Management Customer Experience Complaint Handling