Open to opportunities

Briggs Emmanuel

@briggsemmanuel

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Graphic designer & branding expert skilled in digital marketing and customer support. Open to work.

Nigeria

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What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a dedicated Customer Support Representative with extensive experience in call center and live chat roles. My expertise lies in resolving customer issues, improving satisfaction, and ensuring seamless communication. I am proficient in CRM tools such as Zendesk and Intercom, and I thrive in high-volume environments while maintaining a positive customer experience.

In my role as a Call Center Representative at Unateus, I handled over 100 inbound and outbound calls daily, applying conflict resolution techniques to de-escalate concerns and improve first-call resolution rates. My efforts contributed to a 15% increase in customer satisfaction scores. Currently, I also work as a Freelance Graphic & Motion Designer, where I create high-quality graphics and animations that enhance brand visibility.

Experience

Work history, roles, and key accomplishments

Current

Freelance Graphic & Motion Designer

Current

Self Employed

Mar 2023 - Present (2 years 3 months)

Created high-quality social media graphics and promotional materials for various clients. Designed animations that increased engagement and brand visibility, while working with businesses to refine their brand identity and marketing strategies.

Graphic Design Motion Design Branding Social Media Marketing Adobe Creative Suite Client Communication Project Management Animation Marketing Strategy

Chat Support Operator

Whispark

Jul 2024 - Oct 2024 (3 months)

Managed real-time chat support, responding to customer inquiries with professionalism and empathy. Achieved a 95% satisfaction rating by assisting customers with troubleshooting and general product information. Contributed to the knowledge base to reduce repeat inquiries.

Chat Support Customer Service Intercom Problem Solving Communication Technical Support Documentation Customer Satisfaction Team Collaboration

Call Center Representative

Unateus

Jan 2023 - Jun 2024 (1 year 5 months)

Handled over 100 inbound and outbound calls daily, assisting customers with inquiries, complaints, and service issues. Used Zendesk CRM to log interactions and track customer history, ensuring a personalized experience. Improved customer satisfaction scores by 15% through effective conflict resolution.