Open to opportunities

obinna Christian

@obinnachristian

Message

I combine customer support excellence with visual design to reduce repeat inquiries and boost brand engagement.

Nigeria

Message

What I'm looking for

I’m looking for a remote role where I can own customer onboarding and high-volume ticket resolution with HubSpot, while creating visual onboarding guides that improve customer understanding and reduce repeat inquiries.

I’m a Remote Customer Support & Visual Design Specialist with 3+ years of experience in technical support, client onboarding, and digital content creation. I’m HubSpot-certified and known for high-volume ticket resolution, customer education, and building visual guides that streamline onboarding and reduce repeat inquiries.

In my roles, I managed 40–50 daily inbound technical support calls, maintained a 94% customer satisfaction rating, and reduced repeat inquiries by ~30% through clear step-by-step visual troubleshooting. I also deliver remote client work end-to-end with 100% on-time delivery within 48-hour deadlines, using tools like Slack, Zoom, and Microsoft Teams—while creating design assets in Adobe Photoshop, Illustrator, Canva, and generative AI workflows. I’m seeking remote opportunities in customer support, graphic design, or hybrid roles.

Experience

Work history, roles, and key accomplishments

Current

Freelance Visual Content Designer

Current

Freelance

Jan 2025 - Present (1 year 3 months)

Delivered 20+ marketing and visual assets that improved brand visibility and engagement for 5+ small businesses. Created customer-facing onboarding and visual guides that streamlined onboarding and reduced revision requests, while providing 100% on-time delivery within 48-hour deadlines.

Visual Design Adobe Photoshop Adobe Illustrator Canva Customer Onboarding Slack