Open to opportunities

Ijeoma Odunukwe

@ijeomaodunukwe

Customer-focused graphic designer and customer care professional delivering high-impact visuals and excellent client experiences.

Nigeria

Message

What I'm looking for

I'm seeking customer-facing or design roles that combine CRM expertise and creative design in a collaborative company that values learning, clear processes, and growth.

I am a customer-focused care professional and graphic designer with hands-on experience in inbound support and visual communications. I have resolved billing and technical queries using CEVA, EWP, CLM and GENESYS while producing designs that boosted client engagement and lead generation.

As a virtual assistant and educator, I improved scheduling efficiency by 30%, maintained accurate records, and prepared clear presentations to support decision-making. I bring strong communication, troubleshooting, and creative problem-solving skills and seek a collaborative team that values service excellence and continuous learning.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

ALX Nigeria

Aug 2024 - Present (1 year 1 month)

Provided virtual assistant support including calendar and travel coordination, reducing scheduling conflicts by 30% and producing accurate spreadsheets and professional presentations to support operations.

Calendar Management Travel Coordination Microsoft Excel Google Sheets Presentation Design Data Entry Confidentiality

Current

Customer Care Representative

Current

Mactay Consulting

Feb 2023 - Present (2 years 7 months)

Managed inbound MTN customer support using CEVA, EWP, CLM and GENESYS to resolve billing and network issues and handle high call volumes, improving first-call resolution and coordinating escalations for timely fixes.

CEVA CLM Genesys Customer Service Troubleshooting Escalation Management Billing

Current

Graphic Designer

Current

Bella Designs

Mar 2022 - Present (3 years 6 months)

Delivered custom graphic design and marketing collateral that achieved 95% client satisfaction, increased social media engagement by 35%, and grew lead generation by 20%.

Pixellab PixelLab Snapseed Canva Photoroom Lightroom Branding

Subject Educator (NYSC)

United Seniors High Schools

Jan 2023 - Oct 2023 (9 months)

Delivered classroom instruction, designed and administered quizzes and assessments, and evaluated student performance to support learning outcomes during NYSC placement.

Lesson planning Classroom Management Assessment Design Curriculum Development Classroom Instruction

Customer Sales Representative

Norisha Fast Food

May 2017 - Apr 2018 (11 months)

Performed needs and cost-benefit analyses for customers, handled client requests with responsive follow-up and escalation, and prepared presentations and materials to support sales efforts.