Open to opportunities

Bridget Leballo

@bridgetleballo

Message

I am a customer service agent based in South Africa. i have over 10yrs experience in the role

South Africa

Message

What I'm looking for

I am looking for a fully remote job that involves attending to queries via chats, email and voice. assisting with admin duties where required. I am open to doing something different to what I am already doing as I am eager to learn new ways of making money.

i am a middle aged African woman living in South Africa. i have a little over 13yrs work experience. I have worked in positions such as customer service, helpdesk, fraud detection, claims, sales and admin.

Experience

Work history, roles, and key accomplishments

Fraud Prevention Specialist

Unknown

Performed identity verification and fraud checks on client documents, conducted checks on SAFPS and internal fraud databases, compared employment information with credit bureaus, and profiled applications with ITC.

Identity Verification Fraud Detection SAFPS Exactus Credit Bureau Analysis ITC Profiling

Technical Support Specialist

Unknown

Resolved technical queries, troubleshooted issues, opened tickets to escalate certain issues, followed up on query resolutions, responded to mail queries.

Technical Support Troubleshooting Ticketing Systems Customer Service Communication

Claims Administrator

Unknown

Managed claim registration and documentation process, communicated with clients regarding claim progress, and facilitated assessor appointments and repair authorizations.

Claim registration Assessor appointment Document Management Client Communication Repair Authorization

Sales and Marketing Coordinator

Company Name

Managed product marketing for loans, transactional accounts, funeral covers, and savings accounts. Administered paperwork including contracting and filing. Achieved net sales targets set by the department. Handled telemarketing, client service, and collection activities.