Open to opportunities

Bridget Leballo

@bridgetleballo

Message

I am a customer service agent based in South Africa. i have over 10yrs experience in the role

South Africa

Message

What I'm looking for

I am looking for a fully remote job that involves attending to queries via chats, email and voice. assisting with admin duties where required. I am open to doing something different to what I am already doing as I am eager to learn new ways of making money.

i am a middle aged African woman living in South Africa. i have a little over 13yrs work experience. I have worked in positions such as customer service, helpdesk, fraud detection, claims, sales and admin.

Experience

Work history, roles, and key accomplishments

Current

Motor Claims Advisor

Current

Miway Insurance

May 2017 - Present (8 years 6 months)

Managed motor claim registration and end-to-end claims administration, ensuring timely client communication, assessor appointments, payments processing and resolution within SLA targets.

Client Communication TIA System Payments Processing Vendor Management MS Office

Technical Support Agent

Screamer Telecoms

Jul 2016 - May 2017 (10 months)

Handled inbound technical support calls, troubleshot issues, opened and escalated tickets and performed follow-ups to ensure timely resolution of customer queries.

Technical Support Troubleshooting Ticketing Email Support Escalation Management MS Office

Forensic Loan Assessor

African Bank

Oct 2013 - Mar 2016 (2 years 5 months)

Assessed credit applications for fraud risk by verifying identity, income and employment with bureaus and external bodies, producing reports and dockets for investigators to reduce fraudulent lending.

Fraud Detection Data Verification ITC Experian Report Writing Risk Management

Call Centre Sales Consultant

African Bank

Feb 2012 - Oct 2013 (1 year 8 months)

Met daily and monthly inbound and outbound sales targets through lead conversion and cold calling while providing exceptional customer service and relationship management.

Inbound Sales Outbound Sales Cold Calling Lead Conversion Customer Service CRM MS Office

Sales Consultant

FNB EasyPlan

Sep 2010 - Feb 2012 (1 year 5 months)

Achieved net sales targets and managed end-to-end paperwork, telemarketing, client service and collections for loan and transactional products, improving account payment follow-up processes.

Sales Telemarketing Client Services Documentation Collections Product Marketing MS Office

Claims Administrator

Unknown

Managed claim registration and documentation process, communicated with clients regarding claim progress, and facilitated assessor appointments and repair authorizations.

Claim registration Assessor appointment Document Management Client Communication Repair Authorization

Fraud Prevention Specialist

Unknown

Performed identity verification and fraud checks on client documents, conducted checks on SAFPS and internal fraud databases, compared employment information with credit bureaus, and profiled applications with ITC.

Identity Verification Fraud Detection SAFPS Exactus Credit Bureau Analysis ITC Profiling

Technical Support Specialist

Unknown

Resolved technical queries, troubleshooted issues, opened tickets to escalate certain issues, followed up on query resolutions, responded to mail queries.

Technical Support Troubleshooting Ticketing Systems Customer Service Communication

Sales and Marketing Coordinator

Company Name

Managed product marketing for loans, transactional accounts, funeral covers, and savings accounts. Administered paperwork including contracting and filing. Achieved net sales targets set by the department. Handled telemarketing, client service, and collection activities.

Client Services Sales Marketing Product Marketing Client Service Telemarketing Collection Management Contract Administration Customer Queries Sales Targets

Education

Degrees, certifications, and relevant coursework

Tshwane University of Technology

Diploma in Office Management Technology (incomplete), Business and Office Administration

2009 -

Undertook undergraduate studies in Business and Office Administration, including modules in Communications, Legal Practice, and Microsoft Office applications; diploma course in Office Management Technology was incomplete.

Senthibele Senior Secondary School

Matric (Grade 12), Matric / Secondary Education

2004 - 2008

Completed Matric (Grade 12) with subjects including English, Mathematics, Life Sciences, Life Orientation, Sepedi, Geography, and Physical Science in 2008.