Leonard Naidoo
@leonardnaidoo
Experienced claims representative with a strong customer service background.
What I'm looking for
I am a dedicated claims representative with over six years of experience in processing both Motor and Non-Motor claims. My expertise extends across commercial, personal, and agricultural lines of business, where I have developed a keen ability to handle traumatic experiences with empathy and professionalism. My background in customer service within the banking and medical industries, combined with ten years of sales and marketing experience, has equipped me with the skills necessary to excel in high-pressure environments.
In my recent role as a training facilitator, I oversaw and individualized training for a class of 50 students, ensuring that project delivery objectives were met efficiently. My proactive approach and assertiveness have allowed me to make significant contributions to my teams, fostering strong relationships with both clients and colleagues. I am fluent in English and Afrikaans, which enhances my ability to communicate effectively and build rapport in diverse settings.
Experience
Work history, roles, and key accomplishments
Senior Trainer
Afrika-Tikkun
Jul 2024 - Present (1 year)
Oversaw, trained, individualized, and administered to a class of 50 students, ensuring daily operations of project delivery. Performed administration duties to meet objectives efficiently and eliminated abnormalities promptly to ensure continuous progress.
D.O.S & Payments Consultant
Santam Ltd
Oct 2022 - Present (2 years 9 months)
Loaded towing orders and payments on the JDE payment system and persuaded brokers to use contracted motor body repairers. Managed four designated mailboxes, including Car Hire Requests, towing Order Requests, and Panel beater allocations.
First Notice of Loss Agent
Santam Ltd
Jul 2017 - Present (8 years)
Processed all telephonic motor and non-motor claims and arranged emergency services such as car hire and towing trucks. Utilized Multi-Application Desktop (Natis, Europe Car Portal, Europe Assist Portal, CLC languages portal) to assist with rendering service.
Policy Servicing Consultant
Absa PTY Ltd
Mar 2017 - Present (8 years 4 months)
Serviced and maintained an existing client database of funeral and life policies. Provided support and information to clients regarding their policies.
Broker Sales Consultant
SANTAM
Nov 2015 - Present (9 years 8 months)
Marketed Discovery Life Products to existing Health and Vitality Members. Administrated and provided brokers with Life Leads for new business opportunities.
Sales Consultant
FNB- Card Division
Jan 2005 - Present (20 years 6 months)
Sold Credit Card products, ensuring product features and benefits met customer needs. Provided detailed information and addressed customer inquiries.
Education
Degrees, certifications, and relevant coursework
PSG Consult
FAIS, Wealth Management
2007 - 2007
Grade: 120 CREDITS
Completed Wealth Management (FAIS) with 120 credits, focusing on financial advisory and investment services. This program equipped me with the necessary skills for wealth management.
DAMELIN
Certificate, Credit Management
2004 - 2004
Undertook a Credit Management Certificate program, gaining specialized knowledge in financial credit practices. This program provided foundational understanding in managing credit processes.
Vorentoe
Matric Certificate, General Studies
1998 - 2002
Completed secondary education with a focus on core subjects including English, Afrikaans, Mathematics, and Science. Also studied Computer Science and Accounting, providing a broad academic foundation.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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