Open to opportunities

Leonard Naidoo

@leonardnaidoo

Message

Experienced claims representative with a strong customer service background.

South Africa

Message

What I'm looking for

I seek a role that values relationship building and offers growth opportunities.

I am a dedicated claims representative with over six years of experience in processing both Motor and Non-Motor claims. My expertise extends across commercial, personal, and agricultural lines of business, where I have developed a keen ability to handle traumatic experiences with empathy and professionalism. My background in customer service within the banking and medical industries, combined with ten years of sales and marketing experience, has equipped me with the skills necessary to excel in high-pressure environments.

In my recent role as a training facilitator, I oversaw and individualized training for a class of 50 students, ensuring that project delivery objectives were met efficiently. My proactive approach and assertiveness have allowed me to make significant contributions to my teams, fostering strong relationships with both clients and colleagues. I am fluent in English and Afrikaans, which enhances my ability to communicate effectively and build rapport in diverse settings.

Experience

Work history, roles, and key accomplishments

Senior Trainer

Afrika-Tikkun

Jul 2024 - Present (1 year)

Oversaw, trained, individualized, and administered to a class of 50 students, ensuring daily operations of project delivery. Performed administration duties to meet objectives efficiently and eliminated abnormalities promptly to ensure continuous progress.

Project Delivery Administration Performance Tracking Payroll Management

D.O.S & Payments Consultant

Santam Ltd

Oct 2022 - Present (2 years 9 months)

Loaded towing orders and payments on the JDE payment system and persuaded brokers to use contracted motor body repairers. Managed four designated mailboxes, including Car Hire Requests, towing Order Requests, and Panel beater allocations.

JDE Payment System Broker Claims Processing Customer Service

First Notice of Loss Agent

Santam Ltd

Jul 2017 - Present (8 years)

Processed all telephonic motor and non-motor claims and arranged emergency services such as car hire and towing trucks. Utilized Multi-Application Desktop (Natis, Europe Car Portal, Europe Assist Portal, CLC languages portal) to assist with rendering service.

Motor Claims Customer Service

Policy Servicing Consultant

Absa PTY Ltd

Mar 2017 - Present (8 years 4 months)

Serviced and maintained an existing client database of funeral and life policies. Provided support and information to clients regarding their policies.

Policy Servicing Funeral Policies Customer Support

Broker Sales Consultant

SANTAM

Nov 2015 - Present (9 years 8 months)

Marketed Discovery Life Products to existing Health and Vitality Members. Administrated and provided brokers with Life Leads for new business opportunities.

Product Marketing Lead Generation Broker Sales Support Business Development

Sales Consultant

FNB- Card Division

Jan 2005 - Present (20 years 6 months)

Sold Credit Card products, ensuring product features and benefits met customer needs. Provided detailed information and addressed customer inquiries.

Product Knowledge Sales Customer Service

Education

Degrees, certifications, and relevant coursework

PSG Consult

FAIS, Wealth Management

2007 - 2007

Grade: 120 CREDITS

Completed Wealth Management (FAIS) with 120 credits, focusing on financial advisory and investment services. This program equipped me with the necessary skills for wealth management.

DAMELIN

Certificate, Credit Management

2004 - 2004

Undertook a Credit Management Certificate program, gaining specialized knowledge in financial credit practices. This program provided foundational understanding in managing credit processes.

Vorentoe

Matric Certificate, General Studies

1998 - 2002

Completed secondary education with a focus on core subjects including English, Afrikaans, Mathematics, and Science. Also studied Computer Science and Accounting, providing a broad academic foundation.