Londeka Pietersen

Resolve customer disputes, manage fraud-related calls, and assist with credit report inquiries while maintaining accurate case records and collaborating on escalations to ensure timely resolution.

Troubleshot customer connectivity and device issues, documented incidents, and escalated unresolved problems while meeting resolution-time performance metrics and training new hires.

Handled international customer inquiries via chat, email, and phone, diagnosed and resolved issues, and led the remote team during COVID-19 to maintain service levels and timely responses.

Engaged prospective donors, accurately captured donor data, and exceeded short-term fundraising targets while representing WWF at community events and ensuring compliance with organizational guidelines.

Secured monthly donors through debit order sign-ups, maintained accurate donor records, and met daily and monthly fundraising targets while supporting team training and logistics.

Secured monthly donations through direct engagement, coordinated team travel and venues, trained new recruits, and consistently exceeded assigned fundraising targets.

Obtained monthly donor commitments, organized venues and accommodation for outreach teams, and captured accurate donor data while consistently meeting daily and monthly targets.

Supervised branch operations including stock receiving/dispatch, managed a breakdown call center, trained staff, and prepared operational reports to ensure service quality and compliance.

Maintained organized filing and inventory systems, conducted stock counts, dispatched items to service centers, and produced weekly reports to support branch operations.

Completed N5 Business Management with emphasis on customer service in 2014.

Obtained the National Senior Certificate from Ladysmith High School in 2008.