Open to opportunities

Nonzwakazi Flekkies

@nonzwakaziflekkies

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Experienced Desktop Investigator with over 10 years in insurance.

South Africa

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a multi-skilled Desktop Investigator with over 10 years of experience in both motor and non-motor short-term insurance. My extensive background has equipped me with a deep understanding of customer service and the ability to balance profitable growth with customer satisfaction. I thrive in busy environments and have a proven track record of working for major companies, where I have honed my skills in managing workloads, prioritizing tasks, and meeting tight deadlines while maintaining high attention to detail.

Throughout my career, I have excelled in various roles, including Claims Consultant and Policy Administrator, where I demonstrated my ability to handle complex claims, identify fraudulent activities, and build positive customer relations. My commitment to service delivery and continuous professional development has driven me to achieve performance objectives consistently. I am passionate about improving processes and enhancing customer satisfaction, making me a valuable asset to any organization.

Experience

Work history, roles, and key accomplishments

Current

Home Loan Complex Claims Consultant

Current

SBIS Insurance

Jul 2019 - Present (5 years 10 months)

Currently handling inbound and outbound calls, capturing client information, and providing customer service for fire and theft claims. Focused on achieving performance objectives and building positive customer relations while adhering to quality standards.

Customer Service Claims Handling Communication Problem Solving Time Management Performance Management Fraud Detection Client Services

Desktop Investigator - Motor and Non-Motor

iWYZE

Dec 2016 - Nov 2018 (1 year 11 months)

Worked as a top performer for three consecutive months, identifying claim scams and inconsistencies. Conducted research and analysis while improving processes to prevent fraud and enhancing customer service.

Fraud Detection Research Customer Service Claims Team Collaboration Process Improvement Communication Performance Management Problem Solving

Claims Consultant Non-Motor

iWYZE

Mar 2012 - Aug 2016 (4 years 5 months)

Managed the entire claims process from capturing client information to settlement. Provided customer service in line with quality standards and liaised with service providers.

Claims Handling Customer Service Communication Problem Solving Time Management Client Services

Policy Administrator

Telesure Group Services

Jan 2008 - Feb 2012 (4 years 1 month)

Handled inbound calls and assisted clients with sim card and handset queries, ensuring customer satisfaction and providing services in line with performance standards.

Customer Service Communication Problem Solving Client Services Performance Management

Call Center Agent

Cell C

Dec 2006 - Dec 2007 (1 year)

Provided customer service by handling inbound calls and assisting clients with sim card and handset related queries, ensuring high levels of customer satisfaction.

Customer Service Communication Problem Solving

Human Resources Intern

JHB Hospital

Jun 2006 - Dec 2007 (1 year 6 months)

Managed various HR functions including payments, absenteeism, recruitment, and compliance with policies. Handled interviews and maintained employee records.

Human Resources Recruitment Compliance Communication Problem Solving Time Management

Labor Relations Officer Intern

JHB Hospital

Apr 2006 - Sep 2006 (5 months)

Handled dispute cases and conducted investigations related to labor relations. Facilitated negotiations and managed grievances while overseeing wellness center activities.

Negotiation Investigation Communication Training Conflict Resolution