Open to opportunities

Briantae Allen

@briantaeallen

Message

I manage high-volume customer support, collections, scheduling, and sales communication for remote teams.

Jamaica

Message

What I'm looking for

I'm looking for a long-term work-from-home role in customer support, collections, virtual assistance, administrative support, chat support, scheduling, or sales support, where I can work independently, learn new systems, and support business operations efficiently.

I've supported customers across phone, chat, and online channels at Contax 360, Conduent, C4 Global, ACT, National Pen Limited Jamaica, and Empire Cooperatives. At Empire Cooperatives, I conducted 450+ outbound calls daily, scheduled appointments, managed follow-ups, and maintained accurate customer records remotely.

I've negotiated payment arrangements, managed delinquent accounts, resolved customer concerns, supported sales conversions, and met productivity targets in fast-paced environments. I'm seeking a long-term remote opportunity where I can deliver professional customer service, administrative support, scheduling, collections, or sales support.

Experience

Work history, roles, and key accomplishments

Debt Collector

C4 Global

Jan 2024 - Dec 2025 (1 year 11 months)

Managed a portfolio of delinquent customer accounts and conducted outbound collection calls. Negotiated payment plans and settlements while maintaining professionalism and empathy.

Debt Collection Account Management Compliance Follow up

Sales Representative

Advanced Call Center Technologies

Jan 2023 - Dec 2023 (11 months)

Promoted products and services to customers and achieved daily and weekly sales targets. Identified customer needs and recommended appropriate solutions.

Sales Customer Engagement Objection Handling

Sales Representative

National Pen Limited Jamaica

Jan 2023 - Dec 2023 (11 months)

Managed outbound and inbound customer interactions regarding products and services. Handled customer objections professionally and supported sales conversion efforts.

Sales Outbound Calling Inbound Support Follow up

Customer Service Representative

Contax 360

Jan 2022 - Dec 2022 (11 months)

Provided customer assistance through phone, chat, and online support channels. Resolved customer concerns efficiently while maintaining high service standards.

Customer Service Live Chat Email Support Troubleshooting Multitasking

Debt Collector

Conduent

Jan 2021 - Dec 2022 (1 year 11 months)

Contacted customers by phone to discuss overdue accounts and outstanding balances. Negotiated payment arrangements and repayment plans based on customer circumstances.

Debt Collection Compliance Account Management

Appointment Setter

Empire Cooperatives

Jan 2026 - Present (8 months)

Conducted 450+ outbound calls daily to prospective clients and customers. Scheduled appointments and maintained accurate customer records in company systems.

Outbound Calling Appointment Setting Customer Relationship Management Data Entry Remote Work