Looking for a job

Rose Riley

@roseriley

Customer Service Representative in patient advocacy and reservation support, coordinating appointments and resolving customer requests.

Jamaica

Message

What I'm looking for

I'm seeking to contribute my customer service, communication, and problem-solving skills as a Customer Service Representative in a fast-paced environment.

In my current independent contract role as a Medical Patient Advocate, I assist clients with appointments, coordinate communication with service providers, and follow up on pending requests. I also maintain accurate, confidential records of interactions.

At Contax360 BPO Solutions, I handled reservation inquiries, bookings, changes, and cancellations through live chat. At Teleperformance, I supported customers with account inquiries and technical issues, documented interactions in CRM systems, and assisted with service recommendations.

Experience

Work history, roles, and key accomplishments

Current

Medical Patient Advocate

Current

Independent

Jan 2026 - Present (10 months)

Assisted clients with scheduling and coordinating appointments, provided empathetic customer support, and maintained confidential records. Coordinated communication between clients and service providers and followed up on pending requests.

Customer Service Appointment Scheduling Records Management Communication Skills Empathy Follow up

Reservation Chat Representative

Contax360 BPO Solutions

Dec 2025 - Jan 2026 (1 month)

Handled booking inquiries, reservations, modifications, and cancellations via live chat. Maintained accurate reservation records and managed multiple customer conversations simultaneously.

Live Chat Reservation Systems Customer Service Multitasking Data Entry

Administrative Assistant (Internship)

Rural Agricultural Development Authority (RADA)

Jul 2024 - Sep 2024 (2 months)

Supported daily office operations including scheduling, data entry, and organizing filing systems. Assisted with reports, documentation, and internal communications.

Administrative Support Data Entry Scheduling Documentation Communication Skills

Customer Service / Technical Support / Sales Representative

Teleperformance

May 2022 - Dec 2022 (7 months)

Managed high-volume inbound customer calls, resolved issues and technical problems, and maintained documentation in CRM systems. Achieved performance targets and assisted with sales support.

Customer Service Technical Support Sales CRM Communication Skills Problem Solving