Open to opportunities

Daisha User

@daishauser

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Customer Service Representative with 2+ years supporting US/Canada clients and resolving issues quickly.

Jamaica

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What I'm looking for

I’m looking for a customer-focused role where I can resolve issues fast, support customers across phone/email/chat, use CRM tools effectively, and grow with clear KPIs—while working well independently or remotely.

I’m a Customer Service Representative with 2+ years of experience working with US and Canada based clients, focused on providing quality support and resolving customer complaints in a timely and professional manner.

At Collective Solutions BPO, I responded to customer questions about orders, products, and shipping, guided customers through self-service tools, and investigated issues like order errors, returns, and product defects.

I also handled repairs of assistive devices at Radius Global Solution, offering technical assistance and troubleshooting support while routing inquiries to the right technicians or sales representatives to keep service moving.

I’m a results-driven communicator who consistently improved customer outcomes—reducing customer wait times by 10% and resolving 95% of customer inquiries—while working confidently with CRM tools such as Zendesk, Salesforce, and Zoho.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Octotasker

May 2025 - Jan 2026 (8 months)

Dialed 200+ qualified prospects daily using an auto-dialer and booked 3–5 appointments per shift (20–30 per week). Followed a proven script and updated CRM for booked calls while consistently meeting KPIs for contact ratio, conversion, and quality scores.

Appointments Cold Calling KPI Tracking CRM Sales Scripting

Customer Service Representative

Calls Experts

May 2024 - Aug 2024 (3 months)

Handled inbound and outbound calls to qualify leads, transfer requests, and provide customer support. Scheduled appointments, updated records, and supported sales by answering customer questions, closing sales, and up-selling products.

Lead Qualification Outbound Calling Appointment Scheduling Customer Support Sales Closing Administrative Record Updates Cold Calling Upselling

Customer Service Representative

Radius Global Solution

Dec 2023 - May 2024 (5 months)

Handled customer inquiries related to repairs of assistive devices through calls and email. Provided technical assistance, routed requests to appropriate staff, and ensured repair issues were addressed in a timely way.

Assistive Device Repair Support Technical Troubleshooting Email Support Routing Customer Service Case Request Follow Up

Customer Service Representative

Collective Solutions BPO

Aug 2022 - Aug 2023 (1 year)

Supported customers with questions and concerns about orders, products, and shipping via phone, email, and chat. Resolved issues such as order errors, returns, and product defects while guiding customers through self-service tools.

Customer Support Phone Email Chat Support

Sales Representative

SKLO Department Store

Feb 2022 - Aug 2022 (6 months)

Met sales targets by assisting customers with product discovery and recommendations. Processed transactions, handled returns, and resolved customer complaints in a timely manner.

Customer Service Product Recommendations Transaction Processing Returns Complaint Resolution Relationship Building