Open to opportunities

Tasha-lee Daley

@tashaleedaley

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Dedicated professional seeking a role in customer service.

Jamaica

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What I'm looking for

I am looking for a dynamic work environment that values teamwork and offers opportunities for growth.

I am a motivated and detail-oriented professional with nearly two years of experience in customer service and appointment setting roles. My journey has equipped me with the skills necessary to thrive in both remote and in-office environments, where I have consistently delivered excellent service and contributed to team success.

In my recent role as an Appointment Setter at Referizer, I successfully scheduled product demonstration appointments and engaged leads through persuasive communication. My ability to adapt to customer needs resulted in high conversion rates, showcasing my commitment to customer satisfaction. Additionally, my experience at Sutherland honed my skills in managing competing priorities and fostering strong relationships with clients and team members.

With a strong educational background, including a School Leaving Certificate and various customer service certifications, I am eager to bring my skills in communication, multitasking, and conflict resolution to a full-time role in customer service or administrative support.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Referizer

Aug 2024 - Apr 2025 (8 months)

Scheduled product demonstration appointments for clients and engaged leads through persuasive phone and digital communication. Maintained accurate logs of client data and call outcomes, achieving high conversion rates by adapting to customer needs.

Appointment Setting Logging Communication

Customer Service Representative

Sutherland

Jan 2024 - Jun 2024 (5 months)

Fostered strong relationships with clients and team members, processing and prioritizing customer applications efficiently. Delivered prompt, professional communication across phone, chat, and email, managing competing priorities in a high-volume BPO environment.

Customer Service Communication Multitasking

Appointment Setter

Perfect Storm Leads

May 2023 - Dec 2023 (7 months)

Coordinated roofing inspections and followed up on sales leads, maintaining detailed appointment calendars. Communicated effectively with homeowners and sales teams, demonstrating professionalism and product knowledge.

Appointment Setting Calendar Management Communication Product Knowledge

Education

Degrees, certifications, and relevant coursework

Christiana High School

School Leaving Certificate, General Studies

Grade: 5 CSEC passes

Activities and societies: Most Outstanding Student in Integrated Science, Information Technology, and Social Studies in 2022.

Achieved 5 CSEC passes, including English A. Completed City & Guilds Level 2 Certificate in Mathematics, equivalent to CSEC. Obtained 3 CAPE units and additional certificates in City & Guilds Customer Service and English Skills.