Work Business
@workbusiness1
I drive customer satisfaction and sales results across remote telecommunications, retail, and outsourcing teams.
JamaicaWhat I'm looking for
I've delivered remote customer support at Conduent Jamaica, maintaining customer satisfaction ratings above 95% and resolving 90% of complaints on first contact. I support customers across phone, email, and chat while tracking interactions through CRM systems.
My experience also includes exceeding sales targets by 120% at Marie's Sales Limited, closing inbound and outbound opportunities at Iterum Connections, and providing payroll, invoicing, purchasing, and SAP-based project accounting support for international clients.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Conduent Jamaica
Jun 2023 - Present (3 years 4 months)
Delivered outstanding remote customer support via phone, email, and chat. Consistently achieved over 95% customer satisfaction ratings and resolved complaints efficiently.
Education
Degrees, certifications, and relevant coursework
Jose Marti Technical High School
High School Diploma, General Studies
2015 - 2021
Completed high school education with four Caribbean Examinations Council (CXC) subjects including Integrated Science, Visual Art, History, and English Language.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Salary expectations
Job categories
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