Open to opportunities

Brianna Christopher

@briannachristopher

I streamline customer operations, resolve complex cases, and improve service experiences across healthcare and customer-facing teams.

United States

Message

What I'm looking for

I'm looking for a customer operations or customer experience role where I can resolve complex issues, improve workflows, collaborate across teams, and deliver efficient, compliant service.

At Medallion, I handle complex customer inquiries, investigate issues, and surface feedback that improves the customer experience. Previously at Alma, I coordinated provider, patient, and insurance communications to support compliant workflows and patient access.

I've managed eligibility cases across multiple payer systems, maintained operational documentation and data tracking, and supported cross-functional teams using Google Suite, Zendesk, and insurance platforms.

My background also includes customer experience training through KindWork and high-volume service operations at Nordstrom Rack, where I trained new hires and helped streamline daily workflows.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Medallion

Dec 2025 - Present (8 months)

Handles customer inquiries by investigating and resolving complex issues while maintaining high customer satisfaction. Maintains thorough understanding of products, services, and company policies to provide accurate information.

Customer Support Issue Resolution Product Knowledge Customer Satisfaction