Zakiya Diggs
@zakiyadiggs
I resolve complex customer issues across healthcare, technology, retail, and insurance in high-volume remote environments.
United StatesWhat I'm looking for
I've supported healthcare members at TTEC on behalf of UnitedHealthcare, resolving benefits, referral, and claims inquiries while maintaining compliance, quality, and accurate case documentation. Previously, I provided remote Apple technical support through KellyConnect and trained new hires at Asurion on customer-service standards and best practices.
I'm experienced in high-volume customer support, client success, CRM management, technical troubleshooting, customer retention, and cross-functional case resolution. I also led daily operations and coached team members as an Assistant Manager at Signet Jewelers, bringing empathy, adaptability, and clear communication to every customer interaction.
Experience
Work history, roles, and key accomplishments
Resolved healthcare member inquiries related to benefits, referrals, and claims while maintaining compliance and quality standards. Managed high-volume inbound and outbound interactions with professionalism and empathy.
Education
Degrees, certifications, and relevant coursework
Piedmont Community College
Associate of Science, Environmental Sciences
2021 - 2023
Pursued an Associate degree in Environmental Sciences, focusing on interdisciplinary studies.
Piedmont Community College
GED, General Studies
2020 - 2021
Completed GED equivalent coursework.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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