Eldrick Jones
@eldrickjones
I resolve health insurance claims issues and improve customer operations through clear, accurate support.
United StatesWhat I'm looking for
At Blue Cross Blue Shield, I support members, providers, and internal teams by explaining coverage, researching claims, resolving payment discrepancies, and maintaining accurate Salesforce documentation. I also create meeting visuals and videos, present updates to leadership and staff, and mentor new hires on systems and processes.
Previously, I advised UnitedHealthcare customers on health plans, benefits, payment options, and cost-saving opportunities while supporting sales and retention. Across customer service, insurance, and retail, I bring 10+ years of hands-on experience solving problems, building trust, and helping teams deliver high-quality service.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Blue Cross Blue Shield
Jul 2016 - Apr 2026 (9 years 9 months)
Supported members, providers, and internal teams by reviewing coverage provisions, claims statuses, and decisions. Navigated multiple systems including Salesforce to research accounts, troubleshoot claims, and resolve payment discrepancies.
Education
Degrees, certifications, and relevant coursework
Pulaski Technical College
Associate of Science, General Studies
Associate of Science degree from Pulaski Technical College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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