Ilse User
@ilseuser
I deliver high-volume customer support, healthcare coordination, and bilingual public assistance.
United StatesWhat I'm looking for
I've supported customers at Zillow Group across chat, email, and screen sharing, handling 50–80 inquiries daily while investigating technical issues and partnering with engineering and product teams.
At Sweetwater Union High School District, I served as a key contact for more than 100 students and families, coordinated outreach and events, maintained confidential Title I records, and helped secure more than $125,000 in program funding.
My healthcare experience includes UC San Diego Health, Rady Children’s Hospital, and Scripps Health, where I scheduled appointments, verified insurance, managed patient records, resolved account questions, and routed urgent hospital communications.
With 20+ years in high-volume service environments, I bring bilingual English and Spanish communication, calm problem-solving, confidentiality, and reliable administrative coordination to every interaction.
Experience
Work history, roles, and key accomplishments
Supported 50-80 customer inquiries daily across chat, email, and screen share. Investigated technical issues, created internal documentation, and identified trends to improve resolution quality.
Education
Degrees, certifications, and relevant coursework
Ilse hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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