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Brendan Adams

@brendanadams1

HR operations and account management leader improving retention, CSAT, and compliance with data-driven people analytics.

United States

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What I'm looking for

I’m looking for a role combining HR operations, compliance, and client success—where I can use people analytics and HRIS/CRM tools to improve CSAT, retention, and documentation quality in a fast-paced, high-trust environment.

I’m an HR operations and account management professional with 10+ years of progressive experience in full-cycle talent acquisition, employee relations, client portfolio management, and compliance-driven documentation. Across 600+ active employees and accounts, I coordinate onboarding/offboarding, I-9 verification, background checks, benefits/open enrollment, and FMLA/ADA administration—maintaining 100% audit-ready documentation while strengthening policy interpretation and investigation workflows.

I’ve delivered measurable outcomes including elevating CSAT from 62 to 88 (42% improvement), increasing employee and client retention by 15%, reducing HR documentation errors by 40%, and driving ~20% ARR expansion through strategic partner adoption and executive stakeholder engagement. I also reduced time-to-fill from 14 days to 4 days (71% improvement) by tightening ATS administration, sourcing, screening, and offer processes, and I bring People Analytics training plus practical skills in SQL, Looker, Tableau, and HRIS/CRM platforms like Workday, ADP, Salesforce, Gainsight, and Zendesk.

Experience

Work history, roles, and key accomplishments

HR Coordinator & Account Manager

First Choice Debt Relief

Jun 2017 - Feb 2026 (8 years 8 months)

Managed end-to-end employee lifecycle and partner account operations for 600+ active employees/accounts, maintaining 100% audit-ready documentation while coordinating onboarding, I-9 verification, background checks, open enrollment, FMLA/ADA administration, and offboarding. Drove ~20% ARR expansion, improved employee/partner satisfaction from 62 to 88 (42%) with 15% retention gains, reduced HR doc

Employee Lifecycle Management FMLA ADA FLSA OSHA Workday ADP Salesforce Gainsight SOP QA Audit Workflows

Customer Service & HR Coordinator

National Auto Solutions

Jun 2014 - Jun 2017 (3 years)

Led a dual customer service and HR/training coordinator role, supporting new-hire onboarding including I-9 compliance, training coordination, and policy communication while handling high-volume client interactions. Developed onboarding training materials that improved first-contact resolution, increased CSAT/NPS, reduced average onboarding time by 20%, and maintained Salesforce/Zendesk CRM data in

Customer Service Leadership New Hire Onboarding I 9 Compliance Training Development Salesforce CRM Zendesk CSAT NPS Improvement Process Standardization

HR Operations & Compliance Coordinator

Harris Marketing Group

Jun 2012 - Jun 2014 (2 years)

Coordinated daily HR and operations workflows, including escalation management, documentation compliance, policy adherence, and personnel record maintenance to ensure consistent service delivery. Created HR training materials, SOPs, and workflow enhancements that improved CSAT/NPS, reduced handle time, increased documentation accuracy, and supported onboarding and coaching for compliance standards

HR Operations Escalation Management SOP Development HR Documentation Accuracy Onboarding CSAT NPS Improvement