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Osvaldo Ornelas

@osvaldoornelas

HR Operations Specialist at U.S. Bank supporting employee services, leave processes, and Workday case resolution.

At U.S. Bank, I provide HR guidance to employees and managers on leave, pay, time tracking, hiring, and Workday/MyHR transactions. I research and resolve HR inquiries while documenting cases to support compliance and accurate employee records.

Previously at U.S. Bank, I processed leave information from third-party vendors and audited Workday and ServiceNow records. I also researched leave and payroll discrepancies and documented corrective actions.

At Residential Transitions, Inc., I supported recruiting and onboarding, from resume screening and interview coordination to employment verifications and new-hire documentation. I also recorded recruitment analytics to support visibility into hiring.

Across roles at Lifespark, Travelers Insurance Group Holdings, and CVS Health, I supported HRIS updates, I-9 documentation, employee records, and compliance reporting. My academic HR marketing projects included developing candidate personas and localized social media content calendars.

Experience

Work history, roles, and key accomplishments

Current

Specialist, HR Service Center / Employee Services

Current

U.S. Bank

Apr 2024 - Present (2 years 6 months)

Delivered timely HR guidance to employees and managers on leave, pay, time tracking, hiring, and Workday/MyHR transactions while ensuring alignment with internal policy requirements. Researched, documented, and resolved high-volume HR inquiries through Workday, MyHR, ServiceNow, and internal policy resources.

Workday MyHR ServiceNow HR Operations Case Management Policy Interpretation Data Entry Audit Readiness

Leave of Absence Specialist/Assistant

U.S. Bank

Dec 2023 - Apr 2024 (4 months)

Processed leave of absence information from third-party vendor sources into HRIS platforms with a focus on data accuracy, confidentiality, payroll alignment, and compliance with leave requirements. Supported short-term disability, workers' compensation, long-term disability, military leave, adoption, paternity, unpaid leave, and state-leave workflows in a high-volume HR operations environment.

Workday ServiceNow Leave Administration HRIS Data Accuracy Payroll Support Compliance

Talent Acquisition Specialist

Residential Transitions, Inc.

Aug 2023 - Nov 2023 (3 months)

Supported compliant recruiting and onboarding processes by screening resumes, reviewing qualifications, coordinating interviews, and maintaining accurate candidate documentation. Coordinated reference checks, employment verifications, exit interviews, and new hire onboarding activities to support employment eligibility and documentation requirements.

Recruitment Onboarding Resume screening Interview Coordination Reference checks Employment Verification Job Posting Sourcing ATS

Human Resources Specialist

Lifespark

May 2023 - Sep 2023 (4 months)

Administered HRIS activities for employee transitions, terminations, credentialing, benefits, and employee lifecycle changes while maintaining accuracy across HR records. Created HR reports for roster, termination, credentialing, and new hire policy compliance reviews to support leader visibility and documentation control.

HRIS HR Operations Reporting I 9 Verification Employment Verification Compliance Offboarding Policy Implementation

Human Resources Coordinator

Travelers Insurance Group Holdings

Mar 2022 - Apr 2023 (1 year 1 month)

Managed HR department workflow, employee documentation, personnel file setup, status changes, badge administration, and HRIS updates across Workday, Microsoft, and ADP systems. Filed and verified I-9 documentation and new hire compliance information to support employment eligibility verification and employee record completeness.

Workday ADP Microsoft Office HRIS I 9 Verification Compliance Audit Reporting Payroll Support

Administrative Coordinator

CVS Health

Mar 2020 - Apr 2022 (2 years 1 month)

Maintained administrative, education, medication supply, and employee-related records in accordance with HIPAA guidance, internal procedures, and documentation standards. Assisted with new hire I-9 information, employee benefits tracking, new hire packages, attrition/retention packages, and job description maintenance.

HIPAA I 9 Verification Benefits Administration Record keeping Documentation Customer Service Compliance