Brandon User
@brandonuser4
Tech-savvy sales professional in training with customer-centric approach.
What I'm looking for
I'm a driven and adaptable professional pivoting into tech sales, bringing over five years of experience in customer-facing roles and field technology. My strong communication skills and proven leadership abilities allow me to simplify complex information, making it accessible to clients. I am eager to leverage my background in customer service and technical understanding to help SaaS and tech companies grow through authentic relationship-building and consultative sales.
In my current role as a Telecommunications Lineman at AT&T, I serve as the frontline contact for service issues, effectively explaining technical steps to customers and collaborating with cross-functional teams to complete installations and service requests. My experience at Trader Joe's and Absolute Plumbing has further honed my relationship-building skills and ability to manage multiple tasks efficiently. I am actively learning CRM platforms like HubSpot and Salesforce to ensure a smooth transition into a sales development role.
Experience
Work history, roles, and key accomplishments
Telecommunications Lineman
AT&T
Apr 2021 - Present (4 years 2 months)
Served as a frontline contact for service issues, effectively explaining technical steps to customers. Collaborated with cross-functional teams to complete installations and service requests, while also training junior technicians to boost team efficiency and safety adherence.
Section Leader / Crew Member
Trader Joe's
Jan 2018 - Present (7 years 5 months)
Managed customer inquiries, provided product recommendations, and operated POS systems efficiently. Successfully handled inventory ordering and cultivated loyal customer relationships, while also training new staff to ensure faster ramp-up times.
Customer Service Rep
Absolute Plumbing
Jan 2015 - Present (10 years 5 months)
Handled inbound sales and service calls, effectively scheduling appointments and upselling service packages. Managed CRM customer logs and invoicing, ensuring accurate record-keeping and efficient billing processes.
Education
Degrees, certifications, and relevant coursework
Wellington High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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