Boris Gadzhev
@borisgadzhev
Employee engagement researcher specializing in rewards, benefits, and workforce analytics to drive commercial growth.
BulgariaWhat I'm looking for
I am an employee engagement research professional with deep expertise in rewards, benefits, Employee Value Propositions, and competitive intelligence. I leverage workforce analytics and market research to translate insights into targeted go-to-market and sales enablement strategies that drive pipeline growth and improve employee experience.
I have a proven track record across research, customer support, store management, and cross-functional collaboration, with experience coaching teams, improving customer experience, and supporting business development at Reward Gateway | EdenRed and prior employers. I focus on actionable recommendations, stakeholder alignment, and measurable impact on engagement and commercial outcomes.
Experience
Work history, roles, and key accomplishments
Employee Engagement Researcher
Reward Gateway | EdenRed
Oct 2023 - Present (2 years 3 months)
Conduct strategic research on employee value propositions, total rewards and benefits to inform go-to-market and sales enablement; translate workforce analytics into targeted outreach that drives pipeline growth.
Technical Support Executive
TELUS International
Jan 2022 - Nov 2023 (1 year 10 months)
Delivered high-quality customer support and coaching, maintained strong satisfaction scores through analytical problem-solving and CRM-driven performance tracking.
IQOS Store Manager
Orbico Bulgaria
Jun 2018 - Oct 2022 (4 years 4 months)
Led store operations and team performance, implemented coaching and recognition programs that improved engagement and sales, and developed customer loyalty and promotional strategies.
Technical Secretary
Intercar 88
Nov 2016 - Aug 2017 (9 months)
Provided administrative and communication support between technical teams and customers, maintaining organized documentation and facilitating workflow efficiency.
Customer Service Representative
Sixty K Ltd
Oct 2015 - Aug 2016 (10 months)
Delivered consistent customer service in a fast-paced environment, developing problem-solving, CRM usage, and relationship management skills.
Education
Degrees, certifications, and relevant coursework
Plovdivski universitet 'Paisii Hilendarski' (University of Plovdiv)
Bachelor's Degree, Unknown or unspecified
2022 -
Bachelor's degree studies at University of Plovdiv beginning in 09/2022, focused on topics relevant to employee engagement and rewards research.
National Highschool of Commerce
High School Diploma, Customs and Taxes
2010 - 2015
High school diploma in Customs and Taxes from the National Highschool of Commerce completed between 2010 and 2015.
Tech stack
Software and tools used professionally
Availability
Location
BulgariaAuthorized to work in
Job categories
Skills
Interested in hiring Boris?
You can contact Boris and 90k+ other talented remote workers on Himalayas.
Message BorisFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
