Open to opportunities

lamia chakour

@lamiachakour

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Data-driven consultant specializing in CRM analysis and commercial strategy.

France

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What I'm looking for

I am looking for a role that values data-driven decision-making and offers opportunities for professional growth.

I am a graduate with a Master’s degree in Strategy & Consulting from Montpellier Business School, where I honed my analytical skills and developed a strong foundation in strategic transformation. My experience as a Consultant in CRM Analysis & Commercial Strategy has equipped me with the ability to analyze complex datasets and translate findings into actionable insights that support strategic initiatives.

Throughout my career, I have designed and maintained dashboards and KPI tracking tools using Power BI and Excel, enabling organizations to monitor transformation progress effectively. My contributions have led to significant improvements in internal processes, including a 20% revenue increase within three months of implementing a comprehensive transformation roadmap for an SME. I pride myself on my ability to present data-driven reports and executive summaries to senior leadership, facilitating informed decision-making.

With a strong focus on cross-functional collaboration, I have successfully coordinated teams to ensure alignment on key project milestones. My commitment to enhancing customer experiences is evident in my proactive approach to resolving complaints and optimizing customer journeys, achieving a 92% satisfaction rate. I am passionate about leveraging data to drive business success and am eager to contribute my skills to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Host - Premium Clients

Current

SNCF - Paris Gare de Lyon

Jan 2021 - Apr 2024 (3 years 3 months)

Welcomed 100-200 premium clients daily in a high-standard lounge, handling real-time complaints and ensuring exceptional service. Represented the brand through professional and courteous interactions.

Customer Service Complaint Handling Communication Skills Brand Representation Hospitality

Current

Customer Service Host - Premium Clients

Current

SNCF - Paris Gare de Lyon

Jan 2021 - Apr 2024 (3 years 3 months)

Customer Service Complaint Handling Brand Representation Communication Skills Hospitality Team Collaboration

Consultant - CRM Analysis & Commercial Strategy

Start Up Project

Jan 2024 - Apr 2024 (3 months)

Conducted a comprehensive strategic diagnosis for an SME, analyzing sales data and customer behavior to support commercial transformation. Designed a transformation roadmap and created interactive dashboards using Power BI to monitor KPIs, leading to a 20% revenue increase within three months.

Customer Segmentation Power BI Data Analysis Process Automation Strategic Planning Dashboard Design Revenue Salesforce

Consultant - CRM Analysis & Commercial Strategy

Start Me Up Project

Jan 2024 - Apr 2024 (3 months)

Conducted a comprehensive strategic diagnosis for an SME, analyzing sales data and customer behavior to support commercial transformation. Designed a transformation roadmap, created interactive dashboards using Power BI, and contributed to a 20% revenue increase within 3 months post-implementation.

Customer Segmentation Process Automation Power BI Data Analysis Strategic Planning Dashboards Revenue Presentation Skills Salesforce

CRM & Sales Administration Officer

General Assurance

Jan 2023 - Jan 2024 (1 year)

Analyzed customer data from over 5,000 policyholders, creating dynamic dashboards for management and assessing marketing campaign impacts. Improved customer journeys, reducing unpaid invoices by 15% and achieving a 92% satisfaction rate through effective complaint resolution.

Power BI Excel Salesforce Dashboards Marketing Optimization Data Cleaning Customer Journey Performance Tracking

CRM & Sales Administration Officer

General Assurance

Jan 2023 - Jan 2024 (1 year)

Analyzed customer data from over 5,000 policyholders using Power BI and Excel, creating dynamic dashboards for performance tracking. Improved targeting and customer journeys, reducing unpaid invoices by 15% and achieving a 92% satisfaction rate through effective complaint resolution.