Open to opportunities

Bora Bora

@borabora

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Detail-oriented professional with experience in data encoding and customer service.

Philippines

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What I'm looking for

I am looking for a dynamic role where I can leverage my skills in customer service and advertising, while also contributing to a collaborative team environment.

I am a detail-oriented professional with a strong background in data encoding, advertising, and customer service. My experience includes working as a Customer Experience Agent at Alorica, where I assisted customers with inquiries about loans and payments, ensuring they received the support they needed in a timely manner. I thrive on turning numbers into clear records and enjoy creating engaging advertisements that resonate with audiences.

In my previous role as an Advertising Specialist at Mauve Infinix Advertising Specialist, I designed and executed creative advertising campaigns across various platforms. Collaborating with designers and copywriters, I produced compelling ad creatives that helped clients achieve their branding goals. My ability to communicate effectively and work as part of a team has been instrumental in delivering tailored advertising solutions that meet client needs.

With a Bachelor of Science in Business Administration, majoring in Marketing Management, I have developed a solid foundation in business principles. I am passionate about using my skills to enhance customer experiences and contribute to the success of the organizations I work with.

Experience

Work history, roles, and key accomplishments

Customer Experience Agent

Alorica

Jan 2025 - Present (6 months)

Assisted customers via phone, email, or chat with inquiries about loans, payments, account issues and services. Troubleshot and resolved customer concerns related to transactions, refunds, late fees, and payment plans.

Customer Service Troubleshooting Conflict Resolution Data Entry Communication Skills CRM Zendesk

Customer Service Representative

IQOR

Jan 2024 - Present (1 year 6 months)

Helped customers with floral and gift orders, including tracking, modifications, cancellations, and delivery inquiries. Addressed concerns related to late deliveries, damaged products, or incorrect orders, offering solutions like refunds, replacements, or discounts.

Customer Service Order Management Problem Solving Communication Skills Data Entry CRM

Advertising Specialist

Mauve Infinix Advertising Specialist (MIACS)

Sep 2021 - Present (3 years 10 months)

Designed, planned, and executed creative advertising campaigns across digital, print, and social media platforms. Collaborated with designers and copywriters to produce compelling ad creatives, videos, and promotional materials.

Advertising Campaign Management Digital Marketing Social Media Graphic Design Canva Content Creation

Encoder

Philippine Statistic Authority (PSA)

Aug 2020 - Present (4 years 11 months)

Accurately inputted statistical, demographic, and economic data into designated databases or systems. Reviewed and validated collected data for completeness, consistency, and correctness before encoding.

Data Entry Data Validation Data Management Microsoft Office Spreadsheets

Education

Degrees, certifications, and relevant coursework

Bacolod City College

Bachelor of Science in Business Administration, Marketing Management

Grade: City Scholar

Activities and societies: City Scholar

Completed a Bachelor of Science in Business Administration with a major in Marketing Management. Focused on developing skills in marketing strategies, business operations, and management principles. Recognized as a City Scholar during the period of study.