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@janicalynenriquez
Recent IT graduate eager to enhance skills in a dynamic environment.
I am a recent graduate from Cavite State University with a Bachelor’s Degree in Information Technology. My academic journey has equipped me with a solid foundation in IT principles, and I am eager to apply my knowledge in a growth-oriented organization. I thrive in challenging environments where I can enhance my skills and contribute to the company's mission and goals.
During my internship and work experience, I have developed strong customer service skills, particularly in roles that required effective communication and problem-solving. As a Cashier/Encoder, I assisted in daily reporting and data management, while my role as a Customer Service Representative at Teleperformance honed my ability to assist customers with inquiries and provide product information. I am committed to delivering excellent service and am excited about the opportunity to grow professionally.
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Work history, roles, and key accomplishments
Teleperformance
Jul 2024 - Feb 2025 (7 months)
Assisted customers with billing inquiries and guided them through sign-up or cancellation processes. Provided comprehensive product and service information, including pricing and availability, to facilitate informed customer decisions.
FEATPITSAT - Dasmariñas City
Mar 2023 - Jul 2023 (4 months)
Assisted the Head Officer and generated daily collection reports. Responsible for encoding data of payers, students, and new enrollees.
Degrees, certifications, and relevant coursework
Bachelor of Science in Information Technology, Information Technology
Graduated with a Bachelor’s Degree in Information Technology from Cavite State University Silang Campus. Acquired foundational knowledge and practical skills in information technology.
Senior High
Completed Senior High education at FEATPITSAT - Dasmariñas City. Developed foundational academic skills.
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