praise crisostomo

PC

Open to opportunities

praise crisostomo

@praisecrisostomo

Customer Service Representative focused on creative problem-solving, data accuracy, and improving satisfaction and loyalty.

What I'm looking for

I want to work as a Customer Service Representative in a dynamic team, delivering exceptional service to improve satisfaction and loyalty, strengthen repeat customer metrics, and use creative problem-solving and accurate, data-driven work to support customers.

I’m a Customer Service Representative who aims to improve customer satisfaction and loyalty by delivering exceptional service and enhancing repeat customer metrics. I bring strong customer engagement, interpersonal skills, and the ability to resolve complex customer inquiries while maintaining high satisfaction performance.

In my experience, I’ve handled high-volume customer support and user issues with clear communication, leadership, and strategic problem-solving. At Shopee (Encoder, May 2024–July 2024), I supported managed data entry and encoding tasks with high accuracy and attention to detail, and I also delivered consistent service at Lazada (Agent, October 2018–April 2019), where I was recognized through two promotions.

I back up my service and data work with foundational IT exposure through a Bachelor of Science in Information Technology (undergraduate). I’m organized, time-focused, and always looking for opportunities where I can combine customer service strength with careful, data-driven attention to detail.

Experience

Work history, roles, and key accomplishments

SP

Encoder

Shopee Philippines

May 2024 - Jul 2024 (2 months)

Performed high-accuracy data encoding and managed information with strong attention to detail to support operational needs at Shopee.

Data Entry Data Encoding Accuracy Attention To Detail Spreadsheet Management Typing Data Quality Documentation Time Management

SP

Customer Service Representative

Startek Philippines

Feb 2020 - Apr 2024 (4 years 2 months)

Resolved complex customer inquiries while maintaining high satisfaction metrics and demonstrated consistent excellence by earning two promotions during the role.

Customer Service Customer Support Communication Leadership Strategic Problem Solving Performance Metrics Time Management Documentation

LP

Customer Service Agent

Lazada Philippines

Oct 2018 - Apr 2019 (6 months)

Provided high-quality customer support and engagement, using creative problem-solving to address user issues effectively and maintain strong service delivery.

Customer Service Customer Support Problem Solving Communication Multitasking Service quality Documentation

Education

Degrees, certifications, and relevant coursework

BC

Binalatongan Community College

Bachelor of Science in Information Technology, Information Technology

2017 - 2018

Completed coursework toward a Bachelor of Science in Information Technology as an undergraduate (2017–2018).

JS

650 Jesus Ext Pandacan Manila Alternative Learning School

Secondary Education, Secondary Education

2015 - 2016

Completed secondary education at Alternative Learning School (2015–2016).

JA

Jesus Reigns Christian Academy

Secondary Education, Secondary Education

2009 - 2012

Completed secondary education at Jesus Reigns Christian Academy (2009–2012).

Tech stack

Software and tools used professionally

Gmail

Dynamic

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