Open to opportunities

Bongisipho Mjali

@bongisiphomjali

Message

I build repeatable sales and operations systems that drive revenue growth, retention, and accountable teams.

South Africa

Message

What I'm looking for

I'm looking to lead revenue and operations in an environment where I can build repeatable systems, align cross-functional teams, improve retention, and scale sustainable growth.

At Pest Proofing Solutions, I built a company-wide KPI framework across productivity, service quality, NPS, and renewals, helping drive a 100%+ revenue increase within a year. I lead field operations, client services, and sales as one accountable team.

I've built business development and account-management functions for SaaS, telecoms, and consulting clients across UK, US, and EU markets, and progressed through three roles at MTN on performance. I turn successful workflows into documented systems that teams can run consistently at scale.

Experience

Work history, roles, and key accomplishments

Current

Vice President of Operations & Sales

Current

Pest Proofing Solutions

Jun 2025 - Present (1 year 3 months)

Built a company-wide KPI framework covering productivity, service quality, NPS, and renewal rates, driving a 100%+ revenue increase within the first year. Led cross-functional teams across field operations, client services, and sales as one accountable unit.

KPI Design Sales Strategy Operations Management Customer Retention Executive relationship management Cross functional Leadership P L Ownership NPS Renewal Management

Business Development Manager

listening247

Jan 2025 - Jun 2025 (5 months)

Managed the full B2B client lifecycle for enterprise SaaS analytics clients across the UK and Europe, maintaining a 95%+ retention rate. Drove account expansion through QBRs and acted as liaison between clients and product teams.

B2B Sales Client Onboarding Account Expansion QBR Facilitation Customer Success SaaS Retention Management Stakeholder Management

Recruitment Specialist / Business Development

Northpoint Realty Group

Jul 2024 - Feb 2025 (7 months)

Managed partner relationships across agents, brokers, and referral networks, maintaining CRM hygiene and generating relationship-based pipeline.

Partner Relationship Management CRM Management Pipeline Generation Referral Networking

Strategic Development Executive

Strategy Insights

Mar 2024 - Jul 2024 (4 months)

Sold executive roundtables and consulting engagements directly to C-suite decision-makers across UK and European markets, exceeding booking targets.

Executive Sales C suite Engagement Consultative Selling Business Development

Senior Account Manager

AT&T Alliance

Dec 2022 - Jan 2024 (1 year 1 month)

Owned a B2B portfolio of fibre and SaaS solutions, consistently exceeding quarterly revenue targets and generating 30%+ of net-new revenue through referrals. Led and mentored a distributed team of five sales consultants.

Account Management B2B Sales SaaS Fiber Referral Generation Team Leadership Mentorship QBR Facilitation Contract Renewal

Customer Sales Rep → BDR → Account Manager

MTN

Jun 2016 - Nov 2022 (6 years 5 months)

Progressed through three roles over six years, earning two consecutive promotions based on performance. Achieved highest yearly sales in the region for four consecutive years and managed enterprise client accounts.

B2B Sales B2C Sales Account Management Enterprise Client Management Mentorship Objection Handling Relationship Selling