Open to opportunities

Bongani Mtshali

@bonganimtshali

Customer support agent and bank consultant who resolves disputes, improves customer experience, and meets sales targets with proactive teamwork.

South Africa

Message

What I'm looking for

I’m seeking a growth-focused position in a dynamic team where I can apply creativity, collaboration, and a strong work ethic—handling customer support with a proactive attitude, achieving targets, and contributing to mutual success.

I’m a results-oriented customer support professional with a proactive attitude, eager to contribute diverse skills to a dynamic team. I’ve worked in high-pressure, results-driven environments where I achieved set targets and consistently exceeded them.

In my recent role as a customer support agent (Bank consultant) at Nutun BPO, I handled lodging disputes, authorized/unauthorized transaction queries, and credit card-related issues, resolving customer enquiries via chat and email and identifying vulnerable customers. I also bring experience from Merchants BPO (inbound calls and up selling), National Risk Distribution (outbound sales and customer support), and direct sales at Le Morgan, plus administration support through volunteering at Parkdale Primary School.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Nutun BPO

Sep 2023 - Feb 2026 (2 years 5 months)

Supported banking customers by handling campaign stopping and reissuing cards via bureau/commsee, and resolving lodging disputes and authorized/unauthorized transaction issues. Managed customer enquiries via chat and email and identified vulnerable customers.

Customer Support Banking Operations Card Blocking And Reissuing Dispute Resolution Chat Support Email Support Vulnerable Customers

Administration Volunteer

Parkdale Primary School

Apr 2023 - Aug 2023 (4 months)

Provided administrative support and assisted with scheduling at Parkdale Primary School as a volunteer. Helped coordinate day-to-day administrative tasks and supported the team.

Administrative Support Scheduling Communication Teamwork Coordination Problem Solving

Customer Support Agent

Merchants BPO

Aug 2022 - Mar 2023 (7 months)

Handled inbound customer calls and resolved customer enquiries in a fast-paced call center environment. Drove upselling efforts while maintaining a focus on accurate support.

Inbound Calls Upselling Customer Support Communication Problem Solving Call Center Support

Customer Representative

National Risk Distribution

Jul 2021 - May 2022 (10 months)

Conducted outbound calls for Affinity Health, providing sales and customer support. Focused on delivering timely support outcomes and effective outreach.

Outbound Calling Sales Customer Support Lead Generation Communication Problem Solving Teamwork

Sales Representative

Le Morgan Direct Marketing

Feb 2019 - Apr 2020 (1 year 2 months)

Performed direct sales and supported customers to drive positive outcomes. Managed customer communication while maintaining consistent outreach and follow-up.

Direct Sales Customer Support Outbound Outreach Communication Relationship Building Problem Solving

Education

Degrees, certifications, and relevant coursework

Richfield Graduate Institute of Business Technology

Bachelor of Business Administration, Business Administration

2016 - 2018

Earned a Bachelor in Business Administration at Richfield Graduate Institute of Business Technology from 2016 to 2018, with studies including Accounting, Human Resource, Public Relations, and Marketing.

Kliptown Secondary School

Matric, Accounting

2011 - 2015

Completed Matric at Kliptown Secondary School, including Accounting, Business Studies, English Home Language, Afrikaans, Mathematics, Tourism, and Life Orientation, from 2011 to 2015.