Open to opportunities

Boluwatife Sobande

@boluwatifesobande

Message

I grow client portfolios through relationship management, retention, upselling, and responsive customer support.

Nigeria

Message

What I'm looking for

I'm looking for a relationship management, account management, customer success, or customer support role where I can grow client portfolios, improve retention, deliver excellent customer experiences, and contribute to revenue growth.

I've managed client portfolios of more than 3,000 clients at TenTrade Africa, increasing sales by 20% through strategic upselling and cross-selling while building long-term customer relationships.

Across TenTrade Africa and Hantec Markets, I've supported onboarding, lead qualification, activation, account management, compliance guidance, and timely customer issue resolution. I use CRM tools to track client activity, maintain accurate records, identify growth opportunities, and improve retention.

I'm focused on delivering exceptional customer experiences in fast-paced, target-driven environments through clear communication, negotiation, and personalized support.

Experience

Work history, roles, and key accomplishments

Relationship Manager

TenTrade Africa

Sep 2024 - Jul 2026 (1 year 10 months)

Increased sales by 20% through strategic upselling and cross-selling initiatives. Managed a client portfolio exceeding 3,000+ clients, providing personalized account management and relationship-building strategies to drive client satisfaction and retention.

Upselling Cross Selling Customer Relationship Management CRM Customer Retention Negotiation Portfolio Management