Precious Kamalu

At Access Bank PLC, I manage relationships across a portfolio of more than 5,000 retail and business clients, using personalized follow-up and customer engagement to improve retention from 10% to 70%.

I drive account growth through cross-selling and upselling, helping raise portfolio revenue performance from 25% to 100%. I also work with compliance teams, prepare data-driven performance reports, and identify new business opportunities through proactive client outreach.

Previously at United Bank for Africa PLC, I structured onboarding for more than 3,000 clients, supported product adoption, resolved complex inquiries, and identified expansion opportunities through customer needs and product usage trends.

My earlier client operations work at Noble Law Firm strengthened my ability to coordinate executive workflows, manage client communications, improve document management efficiency, and keep onboarding timelines on track. I'm seeking a global remote Customer Success or Account Management role where I can continue building trusted client relationships and driving growth.