Looking for a job

Ejomedia Owebor

@ejomediaowebor

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I build customer retention and digital adoption through relationship management.

Nigeria

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What I'm looking for

I'm looking to lead customer success, client relations, or relationship management work where I can improve retention, digital adoption, service quality, and customer experience through proactive engagement and cross-functional collaboration.

I've built customer retention and digital adoption at Sterling Bank Plc, leading virtual relationship teams and supporting large retail and business customer portfolios.

As Segment Lead for Mass Market Virtual Retail Bank, I led a 20-member team serving over 300,000 customers through virtual channels. I used structured follow-ups, proactive communication, coaching, and service insights to improve retention, resolution speed, and service quality.

Across virtual relationship management, contact centre leadership, and customer support roles at Sterling Bank, Access Bank, and Diamond Bank, I've managed escalations, onboarded customers to digital banking solutions, and coordinated with product, operations, compliance, and other internal teams.

I bring an empathetic, data-informed approach to client relationships, using CRM records, customer feedback, and root-cause analysis to strengthen satisfaction, reduce recurring complaints, and grow customer loyalty.

Experience

Work history, roles, and key accomplishments

Segment Lead, Mass Market Virtual Retail Bank

Sterling Bank Plc

Jan 2025 - Nov 2025 (10 months)

Led a 20-member virtual relationship officers team supporting over 300,000 customers across retail and business segments via virtual channels. Strengthened customer retention by implementing structured follow-ups and proactive communication strategies.

Customer Retention Team Leadership Coaching Digital Onboarding Customer Escalation Management Data Analysis Reporting Communication Skills

Virtual Relationship Manager, Corporate Business Fulfillment

Sterling Bank Plc

May 2024 - Dec 2024 (7 months)

Strategically managed a high-value customer portfolio, driving retention, engagement, and revenue growth through proactive relationship management. Identified customer needs and recommended products, increasing usage and loyalty.

Customer Relationship Management Retention Engagement Revenue Growth Product Recommendations Communication Skills Issue Resolution Digital Banking

Shift Manager (Contact Centre)

Sterling Bank Plc

Jan 2024 - Apr 2024 (3 months)

Supervised a team of 6 officers daily to enhance customer service operations, ensuring consistent adherence to service standards. Provided real-time support to staff in resolving complex client issues.

Team Supervision Customer Service Performance Monitoring Operational Efficiency Shift Planning Work Allocation

Customer Service Officer (Contact Centre) — Live Chat & Social Media Support

Sterling Bank Plc

Oct 2022 - Dec 2023 (1 year 2 months)

Delivered timely customer support via chat and social media, resolving inquiries with professionalism and empathy. Enhanced brand perception by managing customer sentiments and providing accurate information.

Customer Support Live Chat Social Media Complaint Management Product Guidance Escalation Management

Customer Support/Experience Officer (Contact Centre) — Email & Live Chat Support

Access Bank Nigeria Plc

Apr 2019 - Sep 2022 (3 years 5 months)

Earned a reputation for exceeding customer service standards and goals and for developing empathetic client relationships. Generated customer interest in services and products through specific propositions, campaign participation, and market storm.

Customer Service Email Support Live Chat CRM Upselling Customer Relationship Management Data Analysis