Open to opportunities

Bolanle Olumo

@bolanleolumo

Results-driven customer service and sales professional; I turn inquiries into adoption and revenue through compliant, empathetic support.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can resolve issues, support compliant processes, educate customers on digital products, and grow sales through lead generation.

I’m a customer service and sales professional with experience across banking, solar energy, manufacturing operations, and insurance marketing. At Guaranty Trust Bank, I handle customer inquiries, complaints, and service requests, support accurate account opening and updates, and help customers resolve login or transaction issues. I also educate customers on digital banking platforms while promoting relevant banking products and maintaining strict compliance with KYC and regulatory requirements.

Previously, I drove growth at Gmax Solar Energy Company by identifying and qualifying prospects, maintaining a lead pipeline in CRM, presenting solar benefits and financing options, and coordinating appointment scheduling for technical assessments. I also supervised warehouse and inventory operations at Huggic Diaper, coordinating logistics for smooth distribution, monitoring stock levels, and ensuring safety and cleanliness. My background blends communication, problem-solving, and service excellence to ensure both smooth customer experiences and efficient operational workflows.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

Guaranty Trust Bank

Jan 2023 - Present (3 years 10 months)

Provided frontline customer support by handling inquiries, complaints, and service requests across banking products. Processed account updates and digital banking issues while ensuring compliance with bank policies, KYC, and regulatory requirements.

Customer Service Complaint Resolution KYC Regulatory Compliance Microsoft Office Word PowerPoint Excel

Sales Representative

Gmax Solar Energy Company

Jan 2022 - Jan 2023 (1 year)

Identified and qualified potential customers for solar energy solutions through outreach, field visits, events, and referrals. Presented solar benefits and financing options, maintained CRM lead pipelines, and scheduled appointments for technical assessments and site surveys.

Sales Lead Generation Customer Outreach Financing Appointment Scheduling Lead Qualification

Supervisor

Huggic Diaper

Jan 2020 - Jan 2022 (2 years)

Supervised warehouse storage, loading, and dispatch of diaper products while monitoring raw materials and finished goods stock levels. Maintained inventory records, coordinated logistics for distribution, and ensured warehouse safety and cleanliness.

Inventory Management Inventory Logistics Coordination dispatch management

Sales/Marketing

Jil Insurance Ltd.

Jan 2017 - Jan 2018 (1 year)

Promoted insurance products to new and existing clients through field marketing, referrals, networking, and digital outreach. Conducted product presentations, generated leads, prepared and submitted insurance proposals, and worked to achieve monthly and quarterly sales targets.