At Guaranty Trust Bank (GTBank) Plc, I resolve customer complaints within SLA timelines and escalate complex issues to the branch manager. I also assist callers with inquiries by phone and email.
I support customers with banking products, recommending suitable offerings and cross-selling savings accounts, cards, and digital channels. My work also includes KYC verification, AML documentation, and daily cash balancing.
At Stanbic IBTC Insurance, I qualified prospects for personal auto insurance and transferred qualified prospects to licensed agents. I followed up by phone, SMS, and email, and documented outcomes and lead status in the CRM.
At Stanbic IBTC Bank, I acquired and onboarded retail and SME accounts, averaging 30+ accounts monthly. I sourced leads, promoted banking products, and followed up with customers to support loyalty and retention.
