Judith Chigere

I’m a results-driven Customer Success Manager with 15+ years of hands-on experience managing B2B customer relationships, improving retention, and onboarding clients onto new digital platforms. I’m known for resolving escalated issues quickly, reducing churn, and bridging technical and non-technical stakeholders to keep adoption on track.

In my current role, I manage end-to-end customer success for a portfolio of 200+ B2B accounts, maintaining strong retention through proactive relationship management. I led a digital transformation that migrated clients from manual paper receipts to QuickBooks and then BusyPOS—customizing both systems to match real business workflows—while also redesigning support processes to reduce average issue resolution time.

I conduct onboarding sessions that include non-literate users, achieving near-100% adoption, and I serve as the primary escalation point for complex complaints, consistently turning at-risk accounts into loyal clients. I also bring a strong operational and training foundation from prior roles in customer service, marketing support, and branch operations, supported by proficiency in HubSpot, Zendesk, Freshdesk, and a toolkit of process-improvement and automation platforms.