Open to opportunities

Ajayi Samuel

@ajayisamuel1

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Customer Success Manager driving retention and satisfaction through data-driven onboarding and remote support.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can lead remote onboarding, reduce churn, and use data-driven strategies to improve retention and scale support.

I am a Customer Success professional with over 5 years' experience building strong client relationships and improving customer satisfaction for technology companies. I specialize in remote client onboarding, CRM-driven workflows, and cross-functional collaboration to solve client issues promptly.

At fintech and e-commerce companies I onboarded large volumes of clients remotely, cut churn, and improved CSAT through structured onboarding and proactive support. I also contributed to revenue growth via targeted cross-sell and upsell initiatives.

I have led and mentored distributed support teams, implemented process improvements that reduced response and resolution times, and developed knowledge-base resources to enable self-service. I routinely produce client health reports and actionable insights to inform strategic decisions.

My technical toolkit includes HubSpot, Salesforce, Intercom, Zendesk, Freshdesk, Google Workspace and analytics tools which I use to measure success and drive continuous improvement in client experience.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Paystack

Jan 2022 - Dec 2024 (2 years 11 months)

Onboarded ~100 clients monthly and provided remote support across email, chat, and social media, reducing churn by 20% and contributing to a 15% revenue increase through cross-sell and upsell initiatives.

Client Onboarding CRM Upselling Remote Support Salesforce HubSpot Intercom

Customer Service Manager

Jumia

Jan 2020 - Dec 2022 (2 years 11 months)

Led a team resolving ~500 customer issues monthly, raised CSAT by 30%, improved client retention by 25%, and implemented process changes that cut response time by 20%.

Team Leadership CSAT Customer Retention Process Improvement VoIP Jira Monday.Com

Customer Support Lead

Andela

Jan 2018 - Dec 2020 (2 years 11 months)

Managed ~300 support tickets monthly, reduced average resolution time by 40%, streamlined remote support workflows, and developed knowledge-base resources to improve self-service.