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paul Mabel

@paulmabel

Customer Success Manager driving retention and product adoption through data-driven client strategies.

Nigeria
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What I'm looking for

I seek a customer-centric role where I can drive retention and adoption, lead cross-functional teams, and use data to optimize processes and scale client success.

I am a strategic, results-oriented Customer Success Manager with 10 years of experience delivering top-tier client support, service management, and administrative coordination across corporate and consulting environments. I specialize in onboarding, product adoption, and relationship management, and have a proven record of improving retention by 30% and reducing resolution times through CRM-driven process optimization.

I lead cross-functional collaboration between product, tech, and sales to resolve technical issues, implement proactive service strategies, and build high-performing teams. I am recognized for strong emotional intelligence, conflict resolution, and clear communication that strengthen client relationships and drive long-term business success.

Experience

Work history, roles, and key accomplishments

VC

Customer Success Team Lead

VIP Premium Vaping Company

Feb 2017 - Feb 2020 (3 years)

Supervised 12 agents and improved departmental efficiency by 40%, introduced an escalation dashboard reducing unresolved tickets by 35% and increased first-contact resolution by 25%.

LW

Customer Experience Executive

Luwisa Winery

Oct 2015 - Feb 2016 (4 months)

Handled ~60 daily inquiries with a 97% satisfaction rate, supported marketing campaigns increasing product awareness by 10% and implemented follow-up processes that raised retention by 12%.

Education

Degrees, certifications, and relevant coursework

EU

Escae Benin University

Bachelor of Science, Accounting

Completed a Bachelor of Science in Accounting, focusing on core accounting principles and financial reporting.

GS

Grace Polytechnic, Lagos State

National Diploma, Accounting

Earned a National Diploma in Accounting with coursework in accountancy and related business subjects.

Tech stack

Software and tools used professionally

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paul Mabel - Customer Success Manager - Klasha Technologies Limited | Himalayas