paul Mabel
@paulmabel
Customer Success Manager driving retention and product adoption through data-driven client strategies.
NigeriaWhat I'm looking for
I am a strategic, results-oriented Customer Success Manager with 10 years of experience delivering top-tier client support, service management, and administrative coordination across corporate and consulting environments. I specialize in onboarding, product adoption, and relationship management, and have a proven record of improving retention by 30% and reducing resolution times through CRM-driven process optimization.
I lead cross-functional collaboration between product, tech, and sales to resolve technical issues, implement proactive service strategies, and build high-performing teams. I am recognized for strong emotional intelligence, conflict resolution, and clear communication that strengthen client relationships and drive long-term business success.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Klasha Technologies Limited
May 2022 - Present (4 years 1 month)
Manage a portfolio of 200+ clients, achieving a 95% retention rate through proactive engagement and onboarding programs that improved time-to-value by 35% and increased satisfaction by 25%.
Customer Success Specialist
Palmpay Inc.
Feb 2020 - Apr 2022 (2 years 2 months)
Handled 100+ customer interactions daily, improving product adoption by 25% and supporting at-risk account recovery to achieve a 90% retention outcome while reducing repeat tickets by 20%.
Customer Success Team Lead
VIP Premium Vaping Company
Feb 2017 - Feb 2020 (3 years)
Supervised 12 agents and improved departmental efficiency by 40%, introduced an escalation dashboard reducing unresolved tickets by 35% and increased first-contact resolution by 25%.
Customer Experience Executive
Luwisa Winery
Oct 2015 - Feb 2016 (4 months)
Handled ~60 daily inquiries with a 97% satisfaction rate, supported marketing campaigns increasing product awareness by 10% and implemented follow-up processes that raised retention by 12%.
Education
Degrees, certifications, and relevant coursework
Escae Benin University
Bachelor of Science, Accounting
Completed a Bachelor of Science in Accounting, focusing on core accounting principles and financial reporting.
Grace Polytechnic, Lagos State
National Diploma, Accounting
Earned a National Diploma in Accounting with coursework in accountancy and related business subjects.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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