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Bo Curtis

@bocurtis

Bilingual Client Success Manager driving revenue growth and exceptional customer experiences.

Costa Rica
Message

What I'm looking for

I seek a role where I can drive customer success and revenue growth, lead teams, improve KPIs, and collaborate cross-functionally in a customer-centric culture.

I am a bilingual Client Success Manager with 16+ years of experience in customer service, account management, and stakeholder engagement across e-commerce, call centers, and tourism.

I have a proven track record of driving $65M+ in annual e-commerce revenue by improving product positioning and increasing product visibility for brands such as Gem Stone King, Payless ShoeSource, and Guidecraft.

I consistently improved KPIs (AHT, Take Rate), handled 7,000+ customer interactions across phone, chat, and email, and led a Subject Matter Expert team to enhance support for account managers.

I also managed operations in tourism—overseeing check-in/out for 3,000+ guests with zero negative TripAdvisor reviews—and serve as a repeat top performer and acting supervisor/trainer in contact center environments.

Experience

Work history, roles, and key accomplishments

UN

Client Success Manager

Unknown

Jan 2016 - Dec 2023 (7 years 11 months)

Bilingual Client Success Manager with 7+ years (2016–2023) driving account growth and improving KPIs; increased product visibility and contributed to $65M+ in annual e-commerce revenue for brands on Amazon. Built and led a Subject Matter Expert team to enhance account support and aligned multi-stakeholder strategies to resolve tactical issues.

Education

Degrees, certifications, and relevant coursework

SU

Santa Paula University

Physical Therapy

Studied Physical Therapy at Santa Paula University.

AM

Amazon

Internal Training, Leadership

Completed internal training on Amazon Leadership Principles.

Tech stack

Software and tools used professionally

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