Open to opportunities

Bo Curtis

@bocurtis

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Bilingual Client Success Manager driving revenue growth and exceptional customer experiences.

Costa Rica

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What I'm looking for

I seek a role where I can drive customer success and revenue growth, lead teams, improve KPIs, and collaborate cross-functionally in a customer-centric culture.

I am a bilingual Client Success Manager with 16+ years of experience in customer service, account management, and stakeholder engagement across e-commerce, call centers, and tourism.

I have a proven track record of driving $65M+ in annual e-commerce revenue by improving product positioning and increasing product visibility for brands such as Gem Stone King, Payless ShoeSource, and Guidecraft.

I consistently improved KPIs (AHT, Take Rate), handled 7,000+ customer interactions across phone, chat, and email, and led a Subject Matter Expert team to enhance support for account managers.

I also managed operations in tourism—overseeing check-in/out for 3,000+ guests with zero negative TripAdvisor reviews—and serve as a repeat top performer and acting supervisor/trainer in contact center environments.

Experience

Work history, roles, and key accomplishments

Hospitality Manager

Shana by the Beach / Gaia

Jan 2024 - Dec 2024 (11 months)

Managed check-in/out for 3,000+ guests with zero negative TripAdvisor reviews; coordinated spa and tour schedules and maintained weekly financial accuracy as auditor.

Operations Management Scheduling Financial Auditing Hospitality Management Time Management Multitasking Customer Satisfaction

Client Success Manager

Unknown

Jan 2016 - Dec 2023 (7 years 11 months)

Bilingual Client Success Manager with 7+ years (2016–2023) driving account growth and improving KPIs; increased product visibility and contributed to $65M+ in annual e-commerce revenue for brands on Amazon. Built and led a Subject Matter Expert team to enhance account support and aligned multi-stakeholder strategies to resolve tactical issues.

Client Success Account Management KPI Strategy Stakeholder Management Team Leadership Market Research Cross Cultural Communication

Customer Support Specialist

Convergys / Concentrix / Movate

Jan 2009 - Dec 2015 (6 years 11 months)

Handled 7,000+ interactions across phone, chat, and email delivering technical support, sales, and retention; consistently improved KPIs such as Take Rate and Average Handle Time and was promoted to acting supervisor and trainer.

Customer Support Call Center Operations Training Technical Support Email Support Performance Improvement