Marce Torres
@marcetorres
Results-driven account manager
What I'm looking for
I am a highly motivated and detail-oriented professional with a strong background in account management and client support. Over my 9 years of experience, I have developed a deep understanding of client needs and built a track record of cultivating positive relationships, resolving complex issues, and ensuring customer satisfaction.
My experience in managing key accounts and providing tailored support has equipped me with the ability to address client concerns, streamline processes, and contribute to overall business growth. I have a deep passion for discovering new cultures, landscapes, and experiences, and I'm an adventurous and curious global explorer.
I possess a strong analytical mindset, with expertise in creating and optimizing product listings, analyzing ad performance, and handling multiple client accounts and projects simultaneously. I am proficient in maintaining quality, productivity, and meeting weekly team goals, with a high degree of attention to detail and a penchant for getting to the root cause of an issue.
Experience
Work history, roles, and key accomplishments
Account Manager
Marketplace Blueprint
Feb 2022 - Jan 2024 (1 year 11 months)
Managed key accounts, developed business analytics, and provided client support for U.S., Canada, and Mexico-based businesses.
Specialist AML Compliance
Western Union
Nov 2017 - Jan 2022 (4 years 2 months)
Conducted risk assessments, collected and analyzed customer due diligence information, and ensured regulatory compliance.
Seller Support Representative
Amazon
Jan 2016 - Nov 2017 (1 year 10 months)
Provided technical support to sellers, resolved issues related to platform functionalities, and managed multiple cases simultaneously.
Customer Service Representative
Sykes (Foundever)
Jan 2015 - Jan 2016 (1 year)
Responded to customer inquiries, resolved issues, and managed multiple tasks simultaneously.
Education
Degrees, certifications, and relevant coursework
Universidad Americana
Bachelor's Degree, Publicity Design
2016 - 2020
Bachelor's Degree in Publicity Design, focusing on creative strategies and effective communication in advertising and marketing.
High School Monseñor Sanabria
High School Diploma
2009 - 2013
High School Diploma, providing foundational education and skills necessary for further academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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