Danny Avila
@dannyavila
I drive client account growth through operational improvements and data-driven sales insights.
What I'm looking for
I am a client-focused account specialist who delivers operational improvements and data-driven insights for enterprise clients.
At Deloitte I identified process inefficiencies, implemented workflow optimizations, and developed Salesforce dashboards that improved turnaround time and enabled leadership to make timely, data-driven decisions for U.S. banking clients.
I supported senior executives at Boston Consulting Group by managing budgets, detailed expense reporting, complex calendars, and high-stakes client interactions. At Amazon and Audible I handled escalations, led training initiatives, and created visual and video materials that improved team workflows and new-hire onboarding.
I bring strong technical skills — Advanced Microsoft Office, Salesforce, Fieldglass, and experience with GenAI tools such as Microsoft Copilot — plus multilingual fluency in English, Spanish, and Portuguese. I'm motivated to join a collaborative team where I can drive measurable account growth, streamline operations, and support cross-functional success.
Experience
Work history, roles, and key accomplishments
Implemented customer service training processes and materials to meet top-tier client expectations and improve associate readiness. Provided tailored assistance to customers, addressing special needs to improve satisfaction and resolution rates.
Education
Degrees, certifications, and relevant coursework
Universidad Fidélitas
Bachelor of Business Administration, Business Administration
2022 -
Pursuing a Bachelor of Business Administration at Universidad Fidélitas since 2022.
CTP San Rafael de Poás
High School Diploma, High School
2016 - 2021
Completed a High School Diploma at CTP San Rafael de Poás from 2016 to 2021.
CTP San Rafael de Poás
Technical High School Diploma, Executive for Service Centers
2019 - 2021
Completed a Technical High School Diploma specializing as an Executive for Service Centers from 2019 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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