Open to opportunities

Ana María Oreamuno Linares

@anamaraoreamunolinar

Message

Customer Success | Account Management | Client Relationships | SaaS & Commercial Coordination

Costa Rica

Message

What I'm looking for

I’m looking for a customer success or account management role where I can build strong client relationships, support onboarding and customer experience, collaborate cross-functionally, and contribute to a service-focused environment.

I’m a customer-focused professional with extensive experience in account management, client engagement, customer success, onboarding support, and operational coordination across SaaS, retail, tourism, marketing, and nonprofit sectors. I’m known for building long-term relationships through strong communication, problem-solving, and cross-functional collaboration.

Most recently, I’ve managed partner stores, corporate clients, and strategic allies as a Commercial & Partnerships Coordinator, coordinating commercial initiatives, ecommerce support, fundraising events, and customer follow-up while supporting retention. Previously, as a Commercial Manager for a LATAM SaaS platform specializing in digital incentives and gift cards, I supported onboarding and ongoing follow-up across Costa Rica, Panama, and the Dominican Republic, collaborated on new SaaS services, helped drive an 85% increase in global sales during 2023, and identified cross-selling and upselling opportunities to strengthen customer retention.

Experience

Work history, roles, and key accomplishments

Current

Commercial & Partnerships Coordinator

Current

Proyecto Educativo Surí – Transformarte

Jan 2024 - Present (2 years 5 months)

Managed relationships with partner stores, corporate clients, and strategic allies to support retail expansion and new business opportunities. Coordinated commercial initiatives, ecommerce support, fundraising events, customer follow-up, promotional campaigns, and retention-focused client communications.

Account Management & Customer Success Client Engagement E commerce Support Campaigns Inventory & POS Materials Customer Retention Sales Reporting

Commercial Manager

GiftPoint

Jan 2022 - Jan 2024 (2 years)

Managed key client accounts and provider relationships while coordinating cross-functional delivery for strategic corporate clients across Costa Rica, Panama, and the Dominican Republic. Supported onboarding and follow-up, helped implement new SaaS services, and contributed to an 85% increase in global sales in 2023.

SaaS Account Management Customer Onboarding Client Retention Cross Selling Upselling Cross functional Coordination Sales Strategy Provider Management

Travel Designer

Terranova Diseño de Viajes

Jan 2005 - Jan 2008 (3 years)

Designed customized luxury travel experiences for high-end clients by coordinating logistics, suppliers, and personalized customer service. Managed reservations, itinerary planning, and ongoing communication with international providers and hospitality partners.

itinerary planning Reservation Management Supplier Coordination Logistics Coordination Luxury Customer Service Travel Consulting Customer Relationship Management

Marketing & Sales Manager

Nativa Resort

Jan 2004 - Jan 2005 (1 year)

Coordinated marketing initiatives and promotional campaigns for a resort and real estate development project to support positioning and visibility. Assisted sales and promotional activities through project communication and customer-facing marketing efforts.

Marketing Campaigns Sales Support Customer Engagement Marketing & Communication Positioning

Marketing Manager

Grupo CEMACO

Jan 2003 - Jan 2004 (1 year)

Supported retail marketing campaigns and customer engagement initiatives through commercial communications and promotional activity coordination. Prepared and coordinated customer-oriented promotional materials to increase campaign effectiveness.

Retail Marketing Customer Engagement Marketing & Communication Promotional Materials Campaign Coordination Commercial Support

Advertising & Public Relations Supervisor

Scotiabank

Jan 2001 - Jan 2003 (2 years)

Coordinated public relations campaigns and customer-facing branch opening events while supporting communications across teams. Supported advertising initiatives and coordinated work with external agencies and internal departments.

Public Relations Campaign Coordination Branch Opening Events Customer Communications Team Coordination

Product Manager – Professional Segment

Grupo Nación

Jan 2000 - Jan 2001 (1 year)

Developed communication and marketing initiatives for professional audiences and strategic segments. Coordinated promotional strategies and communication materials to support segment-focused growth.

Marketing Strategy Segmentation Communication Strategy Promotional Strategy Content Coordination

Senior Account Executive

Jotabequ Grey

Jan 1998 - Jan 2000 (2 years)

Managed corporate client accounts and coordinated campaign projects for major brands. Led client communication, coordinated timelines, and collaborated with creative and production teams to deliver marketing deliverables.

Account Management Client Communication Campaign Coordination Brand Campaigns Project Coordination