Blesssing Ezeh

I am an International Relations graduate with practical experience building business operations and leading client-facing teams. I combine strong communication, analytical ability, and organizational skills to deliver exceptional customer experiences.

At Sovereign Nest Estate I led client-facing operations, supported strategic planning, and helped establish administrative systems and branding that supported early growth. I streamlined internal operations, managed client databases, and maintained cross-functional coordination to improve efficiency and retention.

Previously, I served as Lead Customer Service Officer at Ploi Technology, where I managed a team, handled escalations, developed knowledge-base materials, and trained new staff. My efforts improved response times, service quality, and customer satisfaction.

I am passionate about cross-cultural collaboration, sustainable development, and using structured processes to drive organizational growth. I bring a practical, service-oriented approach and a track record of awards and volunteer engagement to new opportunities.