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Rita Ekeh

@ritaekeh

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Customer-focused professional with extensive experience in customer service.

Nigeria

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What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for growth.

I am a customer-focused and results-driven professional with extensive experience in customer service, team management, and public relations. My career has been defined by my ability to develop and implement effective customer service strategies that enhance satisfaction and loyalty. I have a proven track record of leading teams to exceed performance metrics while maintaining a strong focus on customer needs.

Throughout my career, I have successfully managed key client accounts and developed customer service protocols that have significantly improved satisfaction rates and client retention. My experience includes roles as a Senior Client Service Executive and Customer Service Manager, where I utilized my strong communication and problem-solving skills to resolve complex customer issues and ensure high-quality service delivery. I am passionate about fostering positive relationships with clients and team members, and I thrive in environments that prioritize customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Spangler Market

Oct 2022 - Present (2 years 8 months)

Delivered outstanding customer service by responding to inquiries and addressing issues, maintaining a 90% satisfaction rate. Engaged customers via Tawkto Live Chat and monitored social media platforms to ensure adherence to marketplace policies.

Customer Service Communication Conflict Resolution Problem Solving

PR and Events Director

Media Plug Africa

Jan 2023 - Jan 2025 (2 years)

Managed client accounts, providing top-tier customer service and fulfilling PR and event requirements. Established strong relationships with clients and media professionals to ensure consistent brand visibility.

Public Relations Event Planning Client Management Marketing

Customer Service Manager

Drez Collectionz

Jan 2018 - Apr 2024 (6 years 3 months)

Led a team in delivering high-quality customer service for a fashion business. Enhanced customer experience by resolving issues promptly and increasing online sales through tailored marketing strategies.

Team Leadership Customer Experience Sales Strategies Marketing

Senior Client Service Executive

TPT International

Jan 2011 - Jan 2018 (7 years)

Managed key client accounts, addressing inquiries and resolving issues to maintain strong customer relationships. Developed customer service protocols, improving satisfaction rates and client retention.

Client Management Team Coordination Public Relations Marketing Strategies

Group Partnership Manager

Christ Embassy

Aug 2007 - May 2010 (2 years 9 months)

Ensured smooth communication between the ministry and its partner churches, handling customer-related tasks with care. Spearheaded initiatives to improve partnership contributions, achieving a 50% increase in monthly giving.

Communication Relationship Management Customer Service