Open to opportunities

okonkwo obinna

@okonkwoobinna

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Customer Service Specialist and Virtual Assistant with 8+ years improving satisfaction, speed, and order fulfillment.

Nigeria

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What I'm looking for

I’m looking for a remote-friendly role where I can deliver top-tier customer support, speed up response times, manage orders and client communication across channels, and use CRM/ticketing to keep customer satisfaction consistently high.

I’m a customer service and virtual assistance professional with 8+ years of experience across banking, e-commerce, and hospitality. I focus on delivering fast, accurate support while strengthening processes that make service measurable and repeatable.

In my virtual assistant and customer support role, I maintained 95%+ customer satisfaction while processing 50+ orders weekly. I also cut average response times by 60% by designing templated replies and a streamlined FAQ workflow.

I’ve handled international order fulfillment and delivery logistics across markets (including South Sudan and Australia) with zero fulfillment complaints. I also produced and scheduled platform-specific social content across Instagram, Twitter/X, and WhatsApp Business, helping drive repeat purchases and consistent 5-star reviews.

Earlier in banking, I sustained 99%+ cash-balancing accuracy with zero discrepancies over 5 consecutive years and resolved 90%+ of customer complaints at first contact. I also mentored incoming tellers on KYC, fraud checks, and customer service standards, then carried that same service mindset into receptionist work with zero overbooking incidents.

Experience

Work history, roles, and key accomplishments

Virtual Assistant / Customer Support

Steve Herbal Ventures

Feb 2022 - Jan 2026 (3 years 11 months)

Provided customer support as a virtual assistant across WhatsApp, Instagram, and phone channels, processing 50+ orders weekly with 95%+ satisfaction. Reduced average response time by 60% using templated replies and a streamlined FAQ workflow, while managing international order fulfillment and social content.

Customer Support Virtual Assistant Order Processing Order Fulfilment Complaint Resolution Social Media Management Banking Operations Remote Collaboration Slack Zoom Google Workspace FAQ Workflow Sales Copywriting

Teller

Access Bank Plc

Apr 2017 - Jan 2022 (4 years 9 months)

Handled 80+ daily customer transactions and inquiries in a high-volume retail branch, maintaining 99%+ cash-balancing accuracy with zero discrepancies. Resolved 90%+ of customer complaints at first contact and mentored incoming tellers on KYC, fraud checks, and customer service standards.

Banking Operations Complaint Resolution KYC Service standards Mentor Sales Enablement

Personal Shopper

Supermart.ng

Feb 2015 - Mar 2017 (2 years 1 month)

Fulfilled 40+ online grocery orders daily with high accuracy, using quality checks to reduce return rates. Flagged out-of-stock issues and offered tailored substitutions to preserve customer satisfaction.

Fulfillment Customer Support Substitution Handling

Receptionist

Max Royal Hotel & Suites

Dec 2013 - Dec 2014 (1 year)

Managed front-desk operations, reservations, and billing across phone, email, and in-person channels, achieving zero overbooking incidents. Served as the first point of contact to defuse guest complaints and uphold service standards.

Front Desk Operations Reservations Billing Customer Support Complaint Resolution

Education

Degrees, certifications, and relevant coursework

NYSC Secondary School (Niger State)

Teaching Assistant (NYSC), Education

2012 - 2013

Served as a Teaching Assistant during NYSC at a secondary school in Niger State from Aug 2012 to Jul 2013. Organized supplementary tutorials that measurably improved student performance in Mathematics and Sciences.