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Olubunmi EGWU-CHUKWU

@olubunmiegwu-chukwu

Customer support professional at Plus Management who improved communication workflows to reduce task delays by more than 25%.

Nigeria

Message

At Plus Management, I responded to client inquiries, coordinated follow-up, and escalated requests needing additional support. I improved communication and reporting workflows, reducing task delays by more than 25%.

I maintained client records, schedules, and project documentation to support accurate information sharing. I also introduced collaborative digital tools for communication and accountability across remote teams.

At Glyphs Limited, I entered, reviewed, and validated more than 1,500 records while maintaining 99% data accuracy. I improved data-entry and validation procedures, reducing processing time and input errors by 20%.

My earlier experience includes teaching at Government Technical College and supporting project records and revision control at Okume Resources Limited. I hold a Certificate in Customer Relationship Management from Great Learning Academy.

Experience

Work history, roles, and key accomplishments

Client Coordination and Remote Operations

Plus Management

Jan 2024 - Jan 2026 (2 years)

Responded to client inquiries, coordinated follow-up, and improved communication workflows, reducing task delays by over 25%. Maintained client records and introduced collaborative digital tools to enhance remote team communication.

Customer Service Client Communication Follow up Escalation Management Records Management Scheduling Remote Team Collaboration Process Improvement Zendesk HubSpot Google Workspace Slack Microsoft Teams Trello Notion ClickUp

Data Entry Intern

Glyphs Limited

Jan 2023 - Jan 2025 (2 years)

Entered, reviewed, and validated over 1,500 client and project records with 99% accuracy. Improved data-entry procedures, reducing processing time and errors by 20%, and prepared data summaries and discrepancy reports.

Data Entry Data Validation Records Management Excel Google Workspace Documentation Reporting Accuracy

Educational Instructor

Government Technical College

Jan 2019 - Jan 2020 (1 year)

Explained complex information clearly and adapted communication to different learning needs. Provided individual guidance and support, contributing to an 18% improvement in student performance.

Communication Skills Teaching Problem Solving Student Guidance

Graduate Intern

Okume Resources Limited

Jan 2018 - Jan 2019 (1 year)

Maintained project records and technical documentation, and coordinated with engineers to review drawings and specifications. Improved document organization and revision control to reduce errors.

Documentation Records Management Technical Documentation Coordination Revision Control